Senior Bureau Manager

2 days ago


Londonderry, United Kingdom Travelex Full time

Job Summary:

We are seeking a highly skilled and experienced Senior Bureau Manager to join our team at Travelex. As a key member of our operations team, you will be responsible for managing a team of Travel Service Partners and ensuring that they deliver exceptional customer service to every customer who transacts with ASDA Travel Money.

Key Responsibilities:

  • Manage a team of Travel Service Partners to achieve high levels of customer service and sales performance.
  • Nurture and mentor the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability.
  • Review customer feedback, service levels, and team performance to identify areas for improvement and implement processes and solutions to achieve objectives.
  • Engage with customers to process all foreign exchange transactions accurately and efficiently.
  • Deliver on key performance goals, both procedural and operational, and customer-focused.
  • Implement and drive best legal practice and regulatory standards while adhering to Travelex compliance procedures to ensure operational compliance and efficiency.

Requirements:

  • A passion for leading and managing teams to deliver exceptional results.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Strong customer service skills, with a focus on delivering exceptional customer experiences.
  • A desire to succeed and make a positive impact on the business.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

About Travelex:

We are one of the market-leading specialist providers of foreign exchange, with a network of foreign exchange stores and a trusted and widely recognized brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.


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