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Experienced Casino Dealer

1 month ago

ChesterleStreet, Durham, United Kingdom Grosvenor Casinos Full time
Job Summary

We are seeking an experienced dealer to join our team at Grosvenor Casinos in Glasgow Merchant City. As a skilled dealer, you will deliver outstanding customer service through live gaming experiences.

You will be responsible for acknowledging, welcoming, and assisting customers in gaming, as well as understanding the games, payouts, and high-value members. You will also connect with first-time customers, explaining how the games are run, and follow guidance from the CADS and gaming supervisor to meet table demand and deliver fantastic service on the gaming floor.

Awareness of safer gambling practices is essential, and you will be expected to look out for signs of problem gambling and inform a manager.


Key Responsibilities
  • Acknowledge, welcome, and assist customers in gaming
  • Understand the games, payouts, and high-value members
  • Connect with first-time customers, explaining how the games are run
  • Follow guidance from the CADS and gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
  • Be aware of safer gambling practices and inform a manager of any concerns

Benefits

You will receive a number of benefits, including a 1,000 joining incentive, paid in two installments, a share of uncapped tips, premium pay allowance after midnight, paid breaks, and 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues.

You will also have access to an industry-leading employee rewards platform, enjoy savings on travel, restaurants, shopping, and more, and participate in monthly and yearly STARS awards.

Additionally, you will have access to an employee assistance programme and in-venue mental health first aiders, and be eligible for a NEST pension.