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Training Operations Director

1 month ago

Leicester, Leicester, United Kingdom Mercia Group Full time
About the Job Description

Mercia Group provides expert-led, professional training solutions across multiple industries. As a Course Operations Team Leader, you will play a crucial role in delivering high-quality training events that meet the needs of our clients.

Your key responsibilities will include leading the planning and review of training events, attending operational meetings, building relationships with clients and suppliers, and monitoring client feedback. You will work closely with the operations manager to ensure seamless event delivery.

You will be responsible for managing a team of four, including line management and supporting the development of your team members. You will also be responsible for coordinating with other team leaders on shared tasks to meet deadlines and maintain efficient operations.

The ideal candidate will have significant experience in event management, team leadership, and customer service. They will also have excellent communication and problem-solving skills, with the ability to work autonomously in a hybrid environment.

The estimated salary for this role is £29,000 per annum + Benefits.