Retail Manager

2 weeks ago

Glasgow, Glasgow City, United Kingdom Clinique Full time
Clinique - Counter Lead - Marks & Spencer Hours

Position Overview:

We are seeking a highly motivated and results-driven Store/Retail/Counter Manager to lead, coach, and develop our team of Sales Associates to achieve all sales, customer service, and operational targets. The ideal candidate will have a proven track record of leadership, coaching, and business management skills gained in a fast-paced retail environment.

This is an exceptional opportunity for you to take on a leadership role and be responsible for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and the leadership of a high-performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale, and this first-level management role with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.
Key Responsibilities:
  • Develop and execute business plans to drive sales growth and customer engagement
  • Lead and coach a high-performing team to achieve sales and customer service targets
  • Provide inspirational, authentic, and personalized customer service
  • Manage inventory, facilities, and cash reconciliation
  • Experience with retail point-of-sale software
  • Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment
  • Previous experience with business planning, consumer insights, event management, customer relationship management, and front-line marketing
Requirements:
  • Proven retail management/assistant retail management experience preferably within cosmetics
  • Previous business planning experience, including setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory and facilities management and cash reconciliation
  • Proven track record of leading a team to achieve sales and customer service targets
  • Experience of creating and executing in-store events
  • Ability to work in a fast-paced work environment
  • Previous experience with retail point-of-sale software
  • Proficient in Microsoft Office
What We Offer:
  • Progressive career opportunities
  • Outstanding training and development
  • Competitive remuneration and benefits package

Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 249033

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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