Housing Operations Coordinator

7 days ago


Cheltenham, Gloucestershire, United Kingdom Home Group Limited Full time

As a Housing Management Coordinator with Home Group Limited, you will play a vital role in supporting customers to manage and maintain their tenancies. The ideal candidate will have experience in managing a housing management caseload and overseeing landlord and housing management duties.

The successful candidate will be responsible for ensuring that customers' properties are safe and well-maintained, providing support with housing benefit claims, and helping to re-let rooms or units as needed. You will also be responsible for collecting rents and taking formal tenancy action when necessary.

We offer a competitive salary of £37,260 per annum, plus benefits including a health cash plan, over 800 high street discounts, and the option to buy additional leave. Our employees also receive time off for volunteering and flexible working hours.

Our team is dedicated to making a positive impact on our customers' lives, and we are looking for someone who shares our passion for delivering excellent customer service. If you are a motivated and organized individual with a keen eye for detail, we encourage you to apply for this exciting opportunity.

In this role, you will work closely with colleagues to ensure that our customers receive the best possible support. You will be responsible for creating and updating support plans, making benefit claims, and doing tenancy signs ups using technology. We also cover mileage costs and provide an Enhanced DBS check.

Our internal diversity networks and allies support us all to be our best selves. We offer 34 days leave (including bank holidays) increasing to 39, and the option to buy additional leave. You will also receive time off for volunteering and flexible working hours.

We believe that everyone deserves a great place to call home, and we are committed to making that happen. If you are passionate about delivering excellent customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity.


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