Contact Centre Quality Assurance Leadership Role

Capital One is seeking a Head of Contact Centre Quality Assurance to lead our quality assurance function, driving continuous improvement and ensuring excellent customer outcomes. This role will be responsible for testing and reporting on quality across all areas of our contact centres.The ideal candidate will have proven experience in leading quality...

Career Opportunities: Head of Contact Centre Quality AssuranceJob Description:Lead our quality assurance function, driving continuous improvement and ensuring excellent customer outcomesResponsible for testing and reporting on quality across all areas of our contact centresWork with stakeholders across operations to influence change and bring industry...

About the RoleFirst Clinical Ltd is seeking a highly skilled Quality Assurance Lead to support the delivery of its Clinical Quality Strategy. The ideal candidate will have excellent leadership and governance skills, with experience in developing integrated risk arrangements.This challenging role requires a strong understanding of clinical quality and safety,...

At Capital One, we're seeking a skilled Cloud Contact Centre Technical Lead to drive the adoption of Amazon Connect as our Contact Centre technology. The successful candidate will play a key role in analysing and optimising contact centre performance and efficiency, ensuring seamless integration with our cloud infrastructure.The ideal candidate will have...

E3 Recruitment is seeking a Quality Assurance Director to join our team in the Nottinghamshire area. This exciting opportunity offers a salary of up to £50,000 per annum, with a company pension matched up to 10% and a share option scheme.The role involves working on quality-related projects, including implementing Lean and CI training, IEMA training, and...

Job Title: Care Centre Team LeadRuddington Manor Care Centre, a purpose-built care home facility in Wilford, Nottingham, is seeking an experienced Care Centre Team Lead to join our team. As a leading provider of residential and nursing care, we are committed to delivering the highest standards of safety, comfort, and care to our residents.The estimated...

Employment OpportunityWe are seeking an experienced CX Consultant to join our team.About the RoleThe CX Consultant will provide specialist advisory, design, and implementation services covering strategy, service design, operations, data, technology, and people change in the contact centre arena for both current and prospective clients.Key...

About the RoleWe are seeking an experienced Voice Engineer to join our Connect team in Nottingham. As a Voice Engineer, you will be responsible for analysing and optimising contact centre performance and efficiency.ResponsibilitiesAnalyse and optimise contact centre performance and efficiencyDevelop and maintain documentation for Amazon Connect...

About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Corndel College London (CCL). As a Quality Assurance Specialist, you will play a crucial role in ensuring the highest standards of quality and compliance in our institution.Main ResponsibilitiesQuality Assurance: Develop and implement quality assurance strategies...

Welcome to Grand Care Centre, where we are committed to delivering exceptional hospitality experiences for our residents. As a Lead Hospitality Manager, you will play a vital role in ensuring the smooth operation of our dining services, leading a team of Hospitality Assistants and Care Assistants to provide an outstanding experience for our residents.Our...

Job Title: Quality Assurance SpecialistJob Overview:A Quality Assurance Specialist is required by the JRL Group to perform quality inspections on incoming materials, in-process production, and finished products and assemblies. The ideal candidate will have previous experience as a Quality Assurance Inspector or in a similar role, with strong attention to...

Job Description:We are seeking an experienced food production supervisor to join a well-known client in the Midlands area.Key Responsibilities:To consistently uphold high standards of hygiene across the Dairy sector while preserving and enhancing the quality of Cropwell Bishop cheese.To foster staff awareness regarding positive conduct, health and safety...

Job SummaryWe are seeking an experienced physiotherapist to take on a leadership role within our outpatient team. As a Team Leader, you will be responsible for managing a team of physiotherapists and delivering high-quality patient care.The successful candidate will have extensive experience working in relevant specialist areas and possess excellent...

About DX Network Services LimitedWe are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland. Our mission is to deliver exceptional service to our customers, and we're looking for a highly skilled professional to join our team as an Operational Service Centre Manager.This role is responsible for leading...

Accountable Financial ProfessionalWe are partnering with Blusource Professional Services Ltd to recruit an accomplished Accounts Payable Manager. Based in their Nottingham city centre offices, this is a chance to combine technical expertise with leadership responsibilities.This role involves overseeing the entire accounts payable process, ensuring accuracy,...

About the RoleSource BioScience, a leading diagnostic healthcare services provider, is seeking an experienced Quality Assurance Specialist to join their team in Nottingham. The successful candidate will play a critical role in ensuring the delivery of high-quality pathology services that meet user needs and regulatory requirements.

Company Overview: As a Quality Assurance Specialist at JRL Group, you will be part of a dynamic team focused on delivering exceptional quality products.Salary: The estimated annual salary for this role is £35,000 - £45,000 depending on experience.Job Description: In this role, you will be responsible for ensuring that our products meet the highest quality...

KeTech, a UK leader in Rail and Defence markets, is seeking a Quality Assurance Manager to join its successful team.About the Role:This exciting opportunity involves ensuring KeTech complies with all relevant regulations and specifications in highly regulated industries. The ideal candidate will be responsible for performing quality compliance duties,...

Career OpportunityGi Group Professionals is seeking a Quality Assurance Specialist to join their team in Nottingham.We offer a competitive salary of £35,000 per annum for this permanent role.About the Role:A Quality Assurance Specialist will be responsible for quality checking parts for aerospace and bearings, identifying non-conforming components and...

We are seeking an experienced Engineering Leadership Role to join our team at Microlise.The ideal candidate will have a strong technical background, excellent leadership skills, and experience in technical evangelism.You will be responsible for leading our engineering team in delivering high-quality software solutions, setting technical objectives, and...