Head of Quality Assurance and Operational Excellence
2 weeks ago
Capital One is seeking a Head of Contact Centre Quality Assurance to lead our quality assurance function, driving continuous improvement and ensuring excellent customer outcomes. This role will be responsible for testing and reporting on quality across all areas of our contact centres.
The ideal candidate will have proven experience in leading quality assurance functions within financial services, providing effective reporting on results, and utilising voice analytics to deliver enhanced operational monitoring. They will be highly motivated, enthusiastic, and able to set the direction and vision for an evolving team.
In this role, you will work with stakeholders across operations, at all levels, to effectively influence change and bring industry experience to continuously review the quality assurance function. You will also be responsible for leading our voice analytics strategy to enhance operational monitoring.
We offer a competitive salary of $120,000 - $180,000 per year, depending on experience, plus benefits including pension scheme, bonus, generous holiday entitlement, and private medical insurance. Our Nottingham office offers a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.
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Quality Assurance and Supplier Monitoring Expert
2 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeCareer Opportunities: Head of Contact Centre Quality AssuranceJob Description:Lead our quality assurance function, driving continuous improvement and ensuring excellent customer outcomesResponsible for testing and reporting on quality across all areas of our contact centresWork with stakeholders across operations to influence change and bring industry...
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Contact Centre Quality Assurance Leadership Role
2 weeks ago
Nottingham, Nottingham, United Kingdom Capital One Full timeJoin us as a Head of Contact Centre Quality Assurance at Capital One, where you will play a crucial role in shaping our quality assurance function. As a key member of our operations team, you will be responsible for testing and reporting on quality across all areas of our contact centres.With your expertise in quality assurance and supplier monitoring, you...
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Operative Role
3 days ago
Nottingham, Nottingham, United Kingdom Quality Service Recruitment Full timeQuality Service Recruitment is seeking a skilled production operative to join our team. As a production operative, you will be responsible for operating various machines to produce high-quality products. You will work in a fast-paced environment and be required to meet tight deadlines.The ideal candidate will have previous experience working in a factory or...
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Quality Assurance Lead
4 weeks ago
Nottingham, Nottingham, United Kingdom KeTech Full timeAt KeTech, we are seeking a dedicated and experienced Quality and Compliance Manager to join our team.The ideal candidate will have a strong background in quality assurance and a proven track record of ensuring compliance with regulatory standards.About the Role:Quality and Compliance:Responsible for performing all quality compliance duties in relation to...
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Quality Assurance Inspector
2 weeks ago
Nottingham, Nottingham, United Kingdom Phoenix CNC Engineering Full timeJob SummaryWe are seeking a meticulous and detail-oriented Quality Inspector to ensure our products meet the highest quality standards. The ideal candidate will play a crucial role in maintaining product excellence.About the RolePerform visual, dimensional, and mechanical inspections of products at various stages of the production process.Operate inspection...
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Quality Assurance Specialist
1 month ago
Nottingham, Nottingham, United Kingdom Corndel College London (CCL) Full timeAbout the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Corndel College London (CCL). As a Quality Assurance Specialist, you will play a crucial role in ensuring the highest standards of quality and compliance in our institution.Main ResponsibilitiesQuality Assurance: Develop and implement quality assurance strategies...
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Dairy Sector Quality Assurance Manager
2 weeks ago
Nottingham, Nottingham, United Kingdom Quality Service Recruitment Full timeJob Description:We are seeking an experienced food production supervisor to join a well-known client in the Midlands area.Key Responsibilities:To consistently uphold high standards of hygiene across the Dairy sector while preserving and enhancing the quality of Cropwell Bishop cheese.To foster staff awareness regarding positive conduct, health and safety...
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Quality Assurance Manager
4 weeks ago
Nottingham, Nottingham, United Kingdom Pertemps Bond Full timeQuality Assurance ManagerA leading Manufacturing client based in the NG9 area are seeking an experienced Quality Assurance Manager to oversee all quality concerns as they relate to sales and customer expectations.Duties:Responsible for investigating excursions in manufacturing or other related operations and implementing corrective actions.Leads the...
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Quality Assurance Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom The Enclave Of Springboro Full timeAbout Our CompanyTottle Bakery, part of The Compleat Food Group, is a leading manufacturer of high-quality food products. We are committed to maintaining the highest standards of quality and safety in our operations.
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Quality Assurance Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom Gi Group Professionals Full timeCareer OpportunityGi Group Professionals is seeking a Quality Assurance Specialist to join their team in Nottingham.We offer a competitive salary of £35,000 per annum for this permanent role.About the Role:A Quality Assurance Specialist will be responsible for quality checking parts for aerospace and bearings, identifying non-conforming components and...
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Quality Assurance Lead
2 weeks ago
Nottingham, Nottingham, United Kingdom First Clinical Ltd Full timeAbout the RoleFirst Clinical Ltd is seeking a highly skilled Quality Assurance Lead to support the delivery of its Clinical Quality Strategy. The ideal candidate will have excellent leadership and governance skills, with experience in developing integrated risk arrangements.This challenging role requires a strong understanding of clinical quality and safety,...
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Warehouse Operative
3 weeks ago
Nottingham, Nottingham, United Kingdom Quality Service Recruitment Full timeWe are currently seeking a skilled Warehouse Operative to join our dispatch team in Bilborough, Nottingham. This is an excellent opportunity for individuals looking to work with a renowned manufacturer as a warehouse operative.Job Description:As a Warehouse Operative, you will be responsible for loading and unloading containers, assisting the dispatch team...
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Quality Assurance Director
2 weeks ago
Nottingham, Nottingham, United Kingdom E3recruitment Full timeE3 Recruitment is seeking a Quality Assurance Director to join our team in the Nottinghamshire area. This exciting opportunity offers a salary of up to £50,000 per annum, with a company pension matched up to 10% and a share option scheme.The role involves working on quality-related projects, including implementing Lean and CI training, IEMA training, and...
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Quality Assurance Specialist
2 weeks ago
Nottingham, Nottingham, United Kingdom JRL Group Full timeJob Title: Quality Assurance SpecialistJob Overview:A Quality Assurance Specialist is required by the JRL Group to perform quality inspections on incoming materials, in-process production, and finished products and assemblies. The ideal candidate will have previous experience as a Quality Assurance Inspector or in a similar role, with strong attention to...
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Quality Assurance Manager
2 weeks ago
Nottingham, Nottingham, United Kingdom KeTech Full timeKeTech, a UK leader in Rail and Defence markets, is seeking a Quality Assurance Manager to join its successful team.About the Role:This exciting opportunity involves ensuring KeTech complies with all relevant regulations and specifications in highly regulated industries. The ideal candidate will be responsible for performing quality compliance duties,...
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Director of Quality Excellence
3 weeks ago
Nottingham, Nottingham, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full timeAbout UsNHS Foundation Trusts are NHS trusts that have been granted foundation trust status. This means they have more freedom to manage their own affairs and finances, but also come under increased scrutiny from the public.We are one of the largest mental health and community trusts in the East Midlands and one of Nottinghamshire's biggest employers. We...
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Warehouse Operations Assistant
3 weeks ago
Nottingham, Nottingham, United Kingdom Quality Service Recruitment Full timeWe are seeking a skilled Warehouse Operations Assistant to join our team at Quality Service Recruitment in West Bridgford. As a key member of our production team, you will be responsible for operating machinery and ensuring high-quality products meet customer expectations.About the RoleThis is a fantastic opportunity to gain experience as a machine operative...
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Warehouse Operations Assistant
2 weeks ago
Nottingham, Nottingham, United Kingdom Quality Service Recruitment Full timeAbout the RoleFantastic opportunity to work in a freshly rebranded bespoke manufacturer as a warehouse operative. We are currently seeking a reliable and efficient Warehouse Loader to join our team.In this role, you will be responsible for assisting the dispatch team by loading and unloading containers. Please note that heavy lifting will be involved.The...
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Automotive Quality Assurance Specialist
4 weeks ago
Nottingham, Nottingham, United Kingdom Proftech Talent Full timeField Quality EngineerWe are recruiting an Automotive Quality Assurance Specialist to join our client in Tamworth. This dynamic role will see you working with a leading automotive parts manufacturer, specializing in modules and components.As an Automotive Quality Assurance Specialist, you will play a crucial role in ensuring vehicle quality and customer...
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Academic Quality Assurance Director
1 month ago
Nottingham, Nottingham, United Kingdom Domestic & General Full timeQuality Assurance Manager RoleAbout the JobWe are seeking an experienced Quality Assurance Leader to join our team as a Quality Assurance Manager. As a key member of our organization, you will be responsible for the day-to-day delivery of our UK Quality Assurance strategy, partnering with stakeholders from across the organization to drive good customer...