Cloud-Based Contact Centre Solutions Specialist

1 day ago


Nottingham, Nottingham, United Kingdom IG Full time
Employment Opportunity

We are seeking an experienced CX Consultant to join our team.

About the Role

The CX Consultant will provide specialist advisory, design, and implementation services covering strategy, service design, operations, data, technology, and people change in the contact centre arena for both current and prospective clients.

Key Responsibilities

  • Presales Solution Design/Solution Delivery/Post sales/Account Development/Marketing
  • Experience required.

Key Requirements

  • Minimum 5+ years in a Solutions Consulting or Customer Engagement client-side role.
  • Strong analytical and problem-solving skills to identify client issues, design solutions, and make data-driven recommendations for business improvements.
  • Ability to learn, ask effective questions, and drive individual performance.
  • Self-starter who brings a high sense of urgency to assignments and goals
  • Comfortable with ambiguity and change

Experience with Nice and Genesys

  • 3+ years accredited Nice and NiceCXOne Presales experience in Design, Implementation, and Post sales Support.
  • 3+ years accredited Genesys or AN Other Gartner Magic quadrant Consultant work experience in Presales Design, Implementation, and Post sales Support

Contact Information

Please contact us at https://www.ig.com/contact-us to learn more about this role and the application process.

About Us

IG is a leading provider of cloud-based contact centre solutions.



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