Quality Assurance and Supplier Monitoring Expert
5 days ago
Career Opportunities: Head of Contact Centre Quality Assurance
Job Description:
- Lead our quality assurance function, driving continuous improvement and ensuring excellent customer outcomes
- Responsible for testing and reporting on quality across all areas of our contact centres
- Work with stakeholders across operations to influence change and bring industry experience to continuously review the quality assurance function
- Lead our voice analytics strategy to enhance operational monitoring
About Us:
Capital One is a leading provider of banking and financial services, committed to delivering exceptional customer experiences. We offer a dynamic and inclusive work environment, with opportunities for career progression and professional development.
We offer a competitive salary of $110,000 - $170,000 per year, depending on experience, plus benefits including pension scheme, bonus, generous holiday entitlement, and private medical insurance.
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