Quality Assurance and Supplier Monitoring Expert

5 days ago


Nottingham, Nottingham, United Kingdom Capital One Full time

Career Opportunities: Head of Contact Centre Quality Assurance

Job Description:

  • Lead our quality assurance function, driving continuous improvement and ensuring excellent customer outcomes
  • Responsible for testing and reporting on quality across all areas of our contact centres
  • Work with stakeholders across operations to influence change and bring industry experience to continuously review the quality assurance function
  • Lead our voice analytics strategy to enhance operational monitoring

About Us:

Capital One is a leading provider of banking and financial services, committed to delivering exceptional customer experiences. We offer a dynamic and inclusive work environment, with opportunities for career progression and professional development.

We offer a competitive salary of $110,000 - $170,000 per year, depending on experience, plus benefits including pension scheme, bonus, generous holiday entitlement, and private medical insurance.



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