Technical Support Specialist
2 days ago
Hays Technology is seeking an experienced IT Service Analyst to provide 1st-2nd line support to users across multiple sites nationwide. This role involves providing technical assistance and resolving issues related to hardware and software.
Key Responsibilities:
- Hardware and software support, including asset management
- Configure, deploy, and document management of laptops and hardware
- User access and permissions management
- Escalate complex issues to outsource partners
- Manage tickets via phone, email, and ticketing system
- Ownership of project work
Requirements:
- Minimum of 2 years working in a relevant role
- Proficient with hardware and software support
- Worked with Microsoft systems and applications
- Understanding of VMware
- Organised and methodical approach to tasks
- Worked with LAN and WAN networks
Benefits:
- Estimated salary: £30,000-32,000 per annum
- 25 days holiday plus bank holidays
- Your birthday off
- All travel costs are covered
- 37.5 hours Monday to Friday
- Fully site based in Widnes
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