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Operations Manager

2 months ago


Hemel Hempstead, Hertfordshire, United Kingdom Culligan UK Full time
About the Role

Culligan UK is seeking a highly skilled and experienced Operations Manager to join our team. As a key member of our Operations Team, you will be responsible for the daily running of our Service Centre, ensuring that we deliver an effective service to our customers within the region.

This is a challenging and rewarding role that requires strong leadership and management skills, as well as the ability to work effectively in a fast-paced environment. You will be responsible for managing a team of people, including Water Delivery Drivers, Technicians, and Stock and Inventory Controllers, and ensuring that they have the necessary training and resources to perform their duties effectively.

Key Responsibilities

  • Ensure effective and efficient delivery of all operational activities, including point-of-use water machines and bottled water machines to our customers.
  • Manage a team of people, including Water Delivery Drivers, Technicians, and Stock and Inventory Controllers.
  • Ensure that SLAs are met on a daily basis, including water deliveries, installations, services, and repairs are actioned in a timely manner.
  • Ensure all vehicles are compliant, working in close partnership with Fleet.
  • Work closely with Technical Training Managers to ensure that Technicians receive the appropriate training.
  • Ensure that stock levels are maintained within the Service Centre.
  • Ensure the team is using the ERP system correctly.
  • Meet the Service Centre's objectives in relation to Health & Safety, Productivity, Compliance, and People Development.
  • Support the recruitment process.
  • Ability to support driver routing, working alongside the Supervisor.

Requirements

  • Strong communication skills with the ability to inspire, motivate, and manage a team.
  • Decisive and effective decision-making, problem-solving, and time management.
  • Demonstrate high levels of resilience, self-motivation, and flexibility.
  • Proven record of managing a fast-paced operation.
  • Full driving license.
  • Able to complete daily reporting.

What We Offer

  • Monday to Friday working pattern.
  • Christmas and Bank Holidays off.
  • Uniform.
  • 25 days' holiday + Bank Holidays.
  • Company Pension scheme.
  • Company Sick Pay (after qualifying period).
  • Enhanced Paternity & Maternity benefits.
  • Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day.
  • Employee support network and mental health assistance.
  • Opportunity for career progression.