Hardware Support Specialist
4 weeks ago
We are an inclusive, creative footwear and accessories brand powered by kindness. Our mission is to empower our talent to be confident and true to themselves, the London way.
Job SummaryWe are seeking a skilled Hardware Support Specialist to provide expert hardware support and service to our colleagues and teams across the Retail estate, Head Office, and Warehouse.
Key Responsibilities- Provide expert hardware support and service to KG colleagues and teams
- Support queries and issues that arrive via email, phone, and walk-ins
- Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues
- Contribute to the delivery of IT projects where assigned
- Field support stores and workspaces in the UK and abroad
- Exposure in the IT industry within a similar role
- Sufficient technical skills in Windows 10, Apple OS, Azure AD, AD, Group Policies, Microsoft/Office 365, Azure Virtual Desktop
- Windows imaging and deployment
- Understanding of basic Networking TCP/IP/UDP, DNS, VPNs, VLANs
- Android and Apple mobile devices deployment
- Understanding of EPOS technology/PEDs/PDQs/Tills - advantageous if experienced with SaaS POS solutions
- Jamf Experience is essential
- Competitive basic salary
- Pension and life assurance
- Gym Discounts
- Enviable discounts
- Harrods Discount
- Summer Hours
We're an energetic fast-paced brand that embraces progress and strives for innovation. Our hybrid working model offers employees the flexibility to be productive and our summer working hours accommodate a healthy work-life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community.
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