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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled Customer Service Advisor to join our team in Perth. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, handling inbound calls, and resolving customer queries in a timely and professional manner.
Key Responsibilities:
• Handle a high volume of inbound calls, averaging 100 calls per day, with each call lasting around 2 minutes.
• Use a scripted set of questions to assess customer needs and route them accordingly.
• Update systems with call details for demand analysis and tracking.
• Collaborate with the team to achieve excellent customer satisfaction ratings.
Requirements:
• Previous customer service experience.
• Strong customer focus with an empathetic approach.
• Proficient in PC use with excellent data entry skills.
• Excellent written and verbal communication skills.
• Flexible attitude towards working practices.
• Strong team player.
What We Offer:
• Competitive hourly rate of £13.14.
• Free parking available.
• Flexible working hours, including 5 days over 7, Monday - Friday between 8:00am - 8:00pm, and weekends between 8:00am - 6:00pm on a rotational basis.
• Opportunities for career development and growth.
How to Apply:
If you are a motivated and customer-focused individual looking for a new challenge, please submit your application.
