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Front Desk Associate

2 months ago

Exeter, Devon, United Kingdom Klarent Hospitality Full time
Receptionist Job Description

We are seeking a skilled and friendly Receptionist to join our team at the 4-star Mercure Exeter Rougemont Hotel. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.

Key Responsibilities:
  • Provide a warm and welcoming experience for all guests, ensuring a smooth and efficient check-in and check-out process.
  • Respond to guest queries and resolve issues in a timely and professional manner.
  • Work closely with the Front Office Manager and Reception Supervisors to ensure seamless communication and coordination.
  • Maintain a high level of product knowledge, including hotel room categories, rates, packages, and promotions.
  • Maximize room occupancy through effective up-selling techniques and promote hotel services and facilities.
  • Process payments and handle foreign currencies, credit cards, and cash in accordance with hotel credit policy.
  • Ensure compliance with hotel security, fire regulations, and health and safety legislation.
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Strong problem-solving and conflict resolution skills.
  • Knowledge of hotel operations and procedures.
  • Ability to work flexibly and adapt to changing situations.

We offer a competitive salary and a range of benefits, including meals provided while on shift, sales incentives, and opportunities for personal development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.