Front Desk Associate

3 weeks ago


Exeter, Devon, United Kingdom Mercure Exeter Rougemont Hotel Full time
Receptionist Job Opportunity

We are seeking a highly skilled and customer-focused Receptionist to join our team at the 4-star Mercure Exeter Rougemont Hotel in Exeter. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest queries, and ensuring a smooth check-in and check-out process.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and efficient manner.
  • Process guest arrivals and departures, handling check-in and check-out procedures, and ensuring accurate room assignments.
  • Manage guest communications, including responding to emails and phone calls, and resolving any issues or concerns.
  • Assist with room assignments, key card distribution, and other front office tasks as required.
  • Work collaboratively with the front office team to ensure seamless operations and excellent guest experiences.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong problem-solving skills, with the ability to think critically and resolve issues in a timely and efficient manner.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic computer skills, including proficiency in hotel property management systems and other relevant software.
  • Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career development and advancement within the hotel group.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Access to training and development programs, to help you achieve your career goals.

If you are a motivated and customer-focused individual, with a passion for delivering exceptional guest experiences, we would love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].


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