Front of House Leader

2 weeks ago

Exeter, Devon, United Kingdom St Austell Brewery Full time

About the Role

The General Manager will head up the front of the house, leading a team of passionate team members to deliver exceptional experiences. This exciting role will see you work closely with the team to ensure seamless service delivery, maintain high standards, and adapt to changing customer needs.

Key Responsibilities

  1. Lead by example, championing the spirit and values of St Austell Brewery, inspiring those around you to deliver outstanding service.
  2. Maintain a watchful eye over team performance, providing constructive feedback and nurturing talent to ensure the team is always adapting to meet customer expectations.
  3. Oversee all aspects of finance and admin procedures with ease, ensuring no detail goes unchecked.
  4. Establish strong relationships with stakeholders and customers, communicating effectively to ensure everyone is on the same page.
  5. Support team members when needed, drawing on your wealth of experience to help them grow and develop in their roles.
  6. Communicate brilliantly with the team, delegating tasks effectively to hit and exceed targets.
  7. Monitor customer feedback, ensuring the team is always adapting to maintain high standards and improve where necessary.
  8. Work well under pressure, thriving in peak season when the business is busy.
  9. Be an effective listener, remaining approachable and informative while ensuring everyone is on the same page.

What We Offer

  1. A competitive salary.
  2. Company benefits discount card, including 30% off food and drink in our managed houses and 50% off accommodation.
  3. Pension scheme, contribution-based.
  4. A supportive health cash plan.
  5. Fantastic training and career development opportunities.
  6. Exceptional bonus scheme.
  7. Healthcare cashback plan.
  8. Two-bedroom live-in accommodation.

St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working. Early applications are encouraged as we will review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies will not be accepted, nor the fees associated with them.

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