Front Desk Associate
4 weeks ago
We are seeking a highly skilled and customer-focused Receptionist to join our team at the 4-star Mercure Exeter Rougemont Hotel in Exeter. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest queries, and ensuring a smooth check-in and check-out process.
Key Responsibilities:- Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and efficient manner.
- Process guest arrivals and departures, handling check-in and check-out procedures, and ensuring accurate room assignments.
- Manage guest communications, including responding to emails and phone calls, and resolving any issues or concerns.
- Assist with room assignments, key card distribution, and other front office tasks as required.
- Work collaboratively with the front office team to ensure seamless operations and excellent guest experiences.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Strong problem-solving skills, with the ability to think critically and resolve issues in a timely and efficient manner.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Basic computer skills, including proficiency in hotel property management systems and other relevant software.
- Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
- A competitive salary and benefits package.
- Opportunities for career development and advancement within the hotel group.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- Access to training and development programs, to help you achieve your career goals.
If you are a motivated and customer-focused individual, with a passion for delivering exceptional guest experiences, we would love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].
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Front Desk Associate
4 weeks ago
Exeter, Devon, United Kingdom Mercure Exeter Rougemont Hotel Full timeReceptionist Job DescriptionWe are seeking a skilled and friendly Receptionist to join our team at the Mercure Exeter Rougemont Hotel. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.Key Responsibilities:Provide a warm and welcoming experience for all guests, ensuring...
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Front Desk Associate
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Exeter, Devon, United Kingdom Mercure Exeter Rougemont Hotel Full timeReceptionist Job DescriptionWe are seeking a skilled and friendly Receptionist to join our team at the Mercure Exeter Rougemont Hotel. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.Key Responsibilities:Provide a warm and welcoming experience for all guests, ensuring...
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