Utility Compliance Officer

3 weeks ago


Hartlepool, Hartlepool, United Kingdom M Group Services Full time

M Group Services' Energy Retail Division is proud to offer specialist end-to-end revenue protection services across the utilities market. As a Revenue Protection Officer, you will work with clients to investigate and make safe suspected energy theft cases. Your duties will include collecting evidence, providing information to customers, and resolving issues through negotiation and mediation.

Requirements

To be successful in this role, you will need:

  • Previous experience in a Revenue Protection officer role (ideally)
  • Strong customer service experience and ability to remain calm in challenging situations
  • Conflict management experience
  • Experience operating mobile IT hardware
  • Positive attitude and can-do approach
  • Great interpersonal skills and ability to drive best practice and proactive change
  • Current CCN1/CMA1 & MET1 qualification or equivalent
  • Full UK driving license with no more than 6 penalty points

You will also be required to undergo mandatory drug and alcohol screening and DBS checks. We are committed to creating a diverse and inclusive work environment, where our employees feel valued and empowered to succeed.



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