Customer Service Representative

4 weeks ago


Luton, Luton, United Kingdom Taylorollinson Full time
Job Title: Customer Service

Internal Service Engineer

A global leader in analytical laboratory instrumentation and services is seeking an Internal Service Engineer based in their workshop in Luton.

Key Responsibilities:
  • Conducting preventative maintenance, calibration, and repairs
  • Delivering high-quality technical assistance to customers through phone and email channels
  • Ensuring precise cost estimates are provided to customers for completed work and managing received purchase orders
  • Maintaining comprehensive service records and furnishing accurate documentation to customers for all performed tasks
  • Taking charge of In-House support tickets to meet service Key Performance Indicators (KPIs)
  • Performing maintenance, functional checks, and repairs on demonstration and loan instruments
  • Effectively managing spare parts inventory, adhering to proper procedures, and ensuring accurate reporting
  • Upholding workshop standards in compliance with Health and Safety regulations and maintaining a clean work environment
  • Collaborating closely with other departments to ensure seamless operations and uphold the high service standards expected by customers.
Requirements:
  • Possession of an NVQ Level 3 or its electronic and electrical engineering equivalent
  • Some prior experience with the maintenance of intricate and delicate equipment is advantageous
  • Exceptional focus on precision and attention to detail
  • Inherent self-motivation and a strong desire for achievement
  • Proficiency in the English language


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