Customer Focused Operations Lead

4 days ago


Birmingham, Birmingham, United Kingdom Evri Careers Full time

We are seeking a Customer Focused Operations Lead to join our team at Evri Careers. In this role, you will be responsible for ensuring that customer needs are met through effective final mile performance management.

You will engage with self-employed and SE+ couriers to drive continuous improvement and use key reports and MI to identify areas for service improvement. You will also implement changes to drive service excellence and ensure that customers receive exceptional delivery experiences.

The ideal candidate will have a strong background in logistics and operations, with experience in managing teams or working independently. Excellent communication skills are essential, as well as a customer-focused approach.

Salary: £45,000 - £55,000 per annum.



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