Regional Operations Lead

13 hours ago


Birmingham, Birmingham, United Kingdom Royal Mail Group Full time

About the Role:

As a Regional Operations Lead at Royal Mail Group, you will play a crucial part in ensuring the delivery of exceptional service to our customers. This involves working closely with the Shift Manager to provide high-quality support and guarantee that operational targets are met.

Key Responsibilities:

  • Manage your team's attendance, training, and development to maintain optimal performance.
  • Support the Shift Manager in delivering a customer-centric approach to meet business objectives.
  • Work collaboratively with colleagues to implement innovative solutions and drive improvement.

Requirements:

We are seeking individuals who possess excellent leadership and communication skills, are flexible, and can work under pressure. The ideal candidate will understand the value of diversity & inclusion, utilize delegation, coaching, empowerment, and feedback to drive people-focused outcomes.

Salary: £35,294 - £38,207 (dependent on experience) + 10% bonus potential

Benefits:

  • 25 days annual leave
  • Generous pension scheme
  • Opportunities for career growth and development

About Us:

Royal Mail Group connects companies, customers, and communities across the country, delivering a universal postal service to over 30 million addresses. We are committed to inclusion and passionate about our employees representing the communities we serve.



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