Edinburgh City Centre Hotel Team Member
2 days ago
Job Summary: We are looking for a friendly and approachable Hotel Team Member to join our team at DoubleTree by Hilton Edinburgh City Centre. As a key member of our Front Desk team, you will be responsible for ensuring the smooth operation of our hotel's overnight front desk, providing exceptional guest service, and supporting our Housekeeping team.
About the Role:
This is an exciting opportunity to join a dynamic and fast-paced environment, working with a talented team of professionals who are passionate about delivering exceptional guest experiences.
Key Responsibilities:
- Manage the front desk during night shifts, responding to guest queries and resolving issues promptly
- Provide excellent customer service, ensuring guests feel welcome and valued throughout their stay
- Support the Housekeeping team with preparing rooms and public areas for the next day
- Assist with tasks such as running the Night Audit and Room Service as required
Requirements:
- Degree in Hospitality or related field (or equivalent experience)
- Excellent communication and interpersonal skills
- Ability to work effectively under pressure and as part of a team
- Basic knowledge of hospitality operations and procedures
Benefits:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Discounted hotel room rates and free meals on duty
- Pension scheme and holiday entitlement
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