Incident & Service Request Manager

2 weeks ago


London, Greater London, United Kingdom People's Partnership Full time

Incident & Service Request Manager

This role focuses on owning and managing Incident, Major Incident, and Service Request processes. You will also provide regular reporting to support the IT function and collaborate with other teams on project implementation.

About Our Team

Our IT Service Management team works together to deliver excellent customer service and ensure seamless operations.

Your Key Duties

  • Manage Incident, Major Incident, and Service Request processes
  • Report regularly to the IT function
  • Support other teams on project delivery

Requirements

  • Proven experience in IT Service Management
  • Understanding of ITIL principles
  • Excellent communication skills

Benefits and Rewards

  • Pension contributions
  • Living wage
  • Wellness programs
  • Professional development opportunities

Disability Statement

We are committed to creating an inclusive workplace and supporting employees with disabilities.

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