Service Request Operations Manager

2 weeks ago


London, Greater London, United Kingdom People's Partnership Full time

Job Title: IT Service Management Specialist

Location: Crawley

Salary Range: £60,000 - £80,000 per annum

Job Type: Permanent Full-Time

About Us:

People's Partnership is a not-for-profit organisation dedicated to delivering exceptional services to our members. Our mission is to make the future-saving experience simple and accessible to everyone.

We are seeking an experienced IT Service Management Specialist to join our team, who has a strong background in ITIL Service Management, with a focus on Service Design, Transition & Operations. The successful candidate will have in-depth experience of managing Incidents, Major Incidents, and Requests, as well as driving improvements in these processes.

The ideal candidate will have excellent analytical and problem-solving skills, with the ability to work independently and as part of a team. They will be able to communicate effectively with stakeholders, both internally and externally, and have a good understanding of business operations and service management principles.

In return for your expertise, we offer a generous pension contribution of up to 14%, real living wage, income protection, critical illness cover, death in service insurance, employee healthcare, parental and adoption leave, learning & development opportunities, study support, travel season ticket loans, subsidised restaurant, volunteering days, charity payroll giving, onsite gym, ride-to-work scheme, social clubs, and events.



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