Fraud Investigations Team Lead

7 days ago

Liverpool, Liverpool, United Kingdom Acorn Insurance and Financial Services Limited Full time
Job Title: Lead Fraud Analyst

The Acorn Group is seeking a highly skilled and experienced Lead Fraud Analyst to join our Policy Fraud team. In this role, you will be responsible for extracting and analyzing fraud data, building and optimizing counter fraud rule sets, and working closely with our counter fraud, pricing, and underwriting departments.

Key Responsibilities:
  • Drive counter fraud performance through detection and prevention at point-of-quote, point-of-sale, mid-term adjustments, and renewal.
  • Ownership, maintenance, and development of counter fraud rules in SIRA, Iovation, and other counter fraud platforms.
  • In collaboration with IT and development teams, identify gaps and resolve errors within counter fraud platforms.
  • Report on policy fraud strategic and operational performance using SQL, Excel, and Power BI.
  • Collaborate with pricing to understand and find solutions to fraud and its impact on loss ratios.
  • Collaborate with wider business areas to understand and report on fraud risk.
  • Assist in promoting data integrity across the business.
  • Ensure strict adherence to company policies regarding Financial Crime, TCF, GDPR, and FCA regulations.
  • Maintain and extend professional relationships with intelligence suppliers, professional bodies, and law enforcement agencies.
Requirements:
  • 2+ years working with rule-based counter fraud systems such as SIRA, Iovation, Hunter, Shift, Fraudstar, or BAE.
  • Experience building and optimizing policy fraud rule sets.
  • Exposure to organized fraud and application fraud risk and investigations.
  • Experience working with SQL, Excel, and/or Power BI.
  • Excellent problem-solving skills.
  • Knowledge of insurance and underwriting best practice is essential.
  • Demonstrable understanding of compliance legislation within the financial services sector.
  • Ability to work as part of a team with effective communication.
  • Reliability and accuracy in all activities undertaken.
  • Good time management and organization skills, with the ability to consistently deliver against timescales and deadlines set.
About Acorn Insurance:

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance, we provide full training and continuous coaching in-house. You will be given full in-depth FCA-regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

Why Acorn Insurance?

Acorn Insurance wants to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade and length of service (including bank holidays).

  • Additional Buy & Sell Holidays.
  • Company Sick Pay Scheme.
  • Company Paid Maternity & Paternity Leave.
  • Generous Company Pension Scheme.
  • A comprehensive Mental Health support system via the Health Assured Employee Assistance Programme (EAP).
  • A wide network of mental health first-aiders.
  • Our very own reward and discount platform "Your Tomorrow".
  • Fresh fruit deliveries twice a week.
  • £250 Refer a friend bonus.
  • Cycle to work scheme.
  • Free eye test vouchers and a contribution towards the frames.
  • Regular Employment Engagement including ongoing competitions with fantastic prizes.
  • Charity fundraising events.

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

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