Complaint Handling Professional

3 weeks ago


East Liverpool, Ohio, United Kingdom CV-Library Full time

We are seeking an experienced Complaint Handling Professional to join our team in Liverpool, Merseyside. As a Complaints Investigation Officer, you will play a vital role in ensuring that complaints are resolved efficiently and effectively.

Key responsibilities will include processing and investigating complaints, as well as providing high-quality customer service to our clients. You will also be responsible for maintaining accurate records and reporting on complaints outcomes.

To be successful in this role, you will need to have GCSE Grade (or equivalent) in English Language and Mathematics. Advanced Microsoft Office skills are also essential, including Word, Excel, Outlook, PowerPoint, and Social Media.


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