Investigation Officer
2 weeks ago
CV-Library in Liverpool, Merseyside is looking for an experienced Investigation Officer - Complaints Handling to join their team. This is an excellent opportunity for someone who is passionate about delivering high-quality customer service and handling complex complaints.
The estimated salary for this role is approximately £30,000 - £40,000 per annum, based on experience. As an Investigation Officer, you will be responsible for processing, monitoring, and investigating all complaints registered under the department's complaints procedures.
Key Responsibilities:
- Responsible for dealing with customer complaints, including verbal and written responses.
- Knowledge and understanding of the Local Government & Social Care Ombudsman framework and relevant legislation.
- Ability to effectively monitor and respond to Stage 1 complaints to meet targets.
Qualification Requirements:
- GCSE Grade (or equivalent) in English Language and Mathematics.
- Experience in a similar role in the public, non-statutory or private sector.
About the Company:
CV-Library is a leading public sector provider, committed to providing excellent customer service and fostering a diverse and inclusive workplace culture.
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