IT Support Professional

14 hours ago


East Liverpool, Ohio, United Kingdom Reed Technology Full time
Job Summary

This role involves providing assistance with various client-facing software, working on the IT Client Services team. As an IT Support Professional, you will provide customer-centric support, manage call handling, and troubleshoot issues consulting documentation, knowledge base, and appropriate websites.

Key Responsibilities:
  • Provide customer-focused support via phone calls and emails
  • Manage queues and triage aligned to agreed KPI's
  • Act as the first point of contact for any escalation for users throughout the business and external clients
  • Troubleshoot issues and log detailed information regarding the issue/request, along with troubleshooting steps taken prior to escalating

**Salary:** £150 per day (Inside IR35)

**Location:** Remote/Liverpool (on site once a week)



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