Operations Specialist

2 days ago


Heywood, Manchester, United Kingdom Iron Mountain Full time

We are looking for an Operations Specialist to join our Customer Services & Support Group at Iron Mountain.

The ideal candidate will have high-level data entry skills, proficiency in Microsoft Windows and word processing software, and previous experience in a service-oriented environment with exposure to customer service.

In this role, you will be responsible for managing the incoming data input process, including keying label information, location information, investigating and resolving exceptions, acknowledging orders with customers, and closing work orders. You will also manage the internal move data input process, destruction data input process, and permanent removal process electronically.

You will update customer contract information, research and resolve problems and discrepancies through contact with the customer, special project team, contract administrator, and/or account manager. Additionally, you will print and mail receipt acknowledgements, month-end and quarter-end customer-requested reports, and assist customer service as needed.

This role requires strong communication and interpersonal skills, attention to detail, and the ability to work accurately and efficiently in a fast-paced environment.

The estimated salary for this position is $50,000 - $65,000 per year, depending on location and experience.



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