Aftersales and Customer Service Specialist

4 days ago


Birmingham, Birmingham, United Kingdom Travel Trade Recruitment Full time
Aftersales Executive Job Description

We are seeking an experienced Aftersales & Customer Service Consultant to contribute to the smooth-running of our Aftersales & Operations department.

Key Responsibilities:
  • Provide exceptional pre and post-sale service to our customers
  • Maintain professional working relationships with supplier partners
  • Answer incoming customer calls and take appropriate action
  • Input data into the reservation system platform to keep customer records updated
  • Liaise with suppliers to fulfil customer requests
  • Work with the Operations team to fulfil customer requests
  • Adopt company policies to resolve customer service issues

This is a premium high-end tour operator, and delivering excellent customer service is of utmost importance to us. Our goal is to create unforgettable holiday experiences for clients, and we strive to keep them coming back to us year after year.

This role is on a hybrid working model, with 2 days in the office and 3 days at home. If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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