Event Operations Manager

2 weeks ago


Liverpool, Liverpool, United Kingdom Eram Talent Full time
Event Operations Manager

Eram Talent is seeking a skilled Event Operations Manager to oversee the smooth execution of events and functions at a venue in Saudi Arabia. As a key member of the team, you will be responsible for ensuring exceptional customer service, maximizing revenue, and maintaining a safe and healthy environment.

Key Responsibilities:
  • Manage staff and coordinate events, functions, and activities.
  • Handle customer inquiries and complaints in a professional and timely manner.
  • Oversee inventory and supplies to ensure seamless event execution.
  • Ensure compliance with safety and health regulations, and implement measures to prevent accidents.
  • Anticipate and respond to guests' needs, providing authentic interactions and exceptional customer service.
  • Resolve escalated complaints and queries, conducting root cause analysis and implementing solutions to prevent future issues.
Requirements:
  • Proven experience as an Event Operations Manager or in a similar role.
  • Excellent interpersonal, written, and verbal communication skills, with the ability to communicate in English (mandatory), Arabic (preferred), and other languages (preferred).
  • 10+ years of experience in a managerial role within the hospitality or events industry.
  • Strong problem-solving, multi-tasking, and conflict management skills.
  • Bachelor's degree in business management, hospitality, or a related field preferred.
  • Leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and customer service skills.
  • Ability to multitask and work under pressure.
  • Knowledge of health and safety regulations.
  • Consistent, punctual, and regular attendance as a key member of the Guest Relations team, with the ability to work flexible hours, including weekends and holidays.
  • Fluency in both written and spoken English; knowledge of Arabic is an advantage.


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