Customer Support Expert

3 days ago


Yorkshire and The Humber, United Kingdom Talent Limited Full time
Product Support Team Lead Position

As a Product Support Team Lead at Talent Limited, you will be responsible for managing and developing a team of Sales and Applications Engineers, guiding them through complex technical inquiries and collaborating with sales and marketing to identify customer needs.

This role involves developing effective strategies for delivering exceptional technical service to customers, ensuring high levels of customer satisfaction and operational effectiveness.

Responsibilities:

  • Develop strategies for delivering technical service to customers
  • Manage the Product Support Team to achieve customer satisfaction and operational effectiveness
  • Collaborate with sales and marketing to identify customer needs and improve the customer journey
  • Monitor progress using key performance indicators

Requirements:

  • Bachelor's degree in engineering, physics, mathematics, or a related field
  • Three years' experience in technical sales and/or product support
  • Proficiency in optical engineering concepts; optics industry experience beneficial
  • Strong leadership skills to manage diverse teams
  • Excellent communication skills in English; additional language skills advantageous

Compensation Package:

  • Annual salary: £50,000 (range: £45,000 - £55,000)
  • Comprehensive benefits package, including company pension scheme and private medical and dental insurance
  • Cycle to work scheme and subsidised gym membership

About the Company:

Talent Limited is a leading manufacturer and supplier of optics, imaging, and photonics technology, with a strong presence in the EMEA region. Our products serve various markets, including diagnostics and automation, and we are committed to delivering exceptional technical service to our customers.



  • Yorkshire and The Humber, United Kingdom Detail 2 Recruitment Ltd Full time

    Job Title: Freight Forwarding ExpertLocation: BradfordSalary: Up to £33,000 per annumAbout Our ClientOur client is a reputable Global Logistics provider with many years of experience in providing logistics solutions across omni-channel distribution.The company is committed to delivering great service to consumers and businesses alike, making it an ideal...


  • Yorkshire and The Humber, United Kingdom EE Full time

    Are you looking for a challenging and rewarding role in customer service? Do you want to start your career with a leading telecommunications company? Look no further than EE's Apprentice Customer Service Advisor program!In this role, you will have the opportunity to work with our customers to deliver exceptional service and support, while also developing...


  • Yorkshire and The Humber, United Kingdom AVOVE LIMITED Full time

    About the RoleWe are seeking a highly skilled Arboricultural Field Expert to join our team at AVOVE LIMITED. As an Arboricultural Field Expert, you will work closely with the Operations Manager to deliver detailed surveys and consent for our client, Northern Power Grid.The ideal candidate will possess a Unit 5 qualification in Arboriculture Surveying and...


  • Yorkshire and the Humber, United Kingdom CV Technical Full time £35,000 - £40,000

    About the Position">CV Technical is a leading manufacturer of machine tools, and we are seeking a highly skilled CNC Service Engineer to join our team. As a key member of the field service team, you will be responsible for providing expert technical support to our customers, ensuring the smooth operation of our machine tools.">Responsibilities">Your main...


  • Yorkshire and The Humber, United Kingdom Post 2 Post Recruitment Ltd Full time

    Job SummaryWe are seeking an experienced Accounts Receivable Expert to join our Finance team. In this role, you will be responsible for managing customer relationships, chasing payments, and raising credit notes.The ideal candidate will have 2+ years of experience in accounts, preferably including credit control. Strong organizational skills, attention to...


  • Yorkshire and the Humber, United Kingdom CITRUS CONNECT LTD Full time £100,000

    Earn Up to £100k+ as a Top PerformerWe are seeking a driven and results-oriented Sales Executive to join our team at Citrus Connect Ltd.About the Position:As a Field Sales Executive, you will be working closely with customers in their homes to provide expert advice on our range of innovative home products, including rise & recliner chairs and adjustable...


  • Yorkshire and The Humber, United Kingdom AVOVE LIMITED Full time

    Job RequirementsWe are seeking an Urban Forestry Expert to join our team at AVOVE LIMITED. The successful candidate will have experience working in the Utilities Industry and hold a Unit 5 qualification.About the RoleYou will work closely with the Operations Manager to deliver detailed surveys and obtain consent for our client, Northern Power Grid. Your...


  • Yorkshire and The Humber, United Kingdom Octane Recruitment Full time

    Job TitleTransportation Maintenance ExpertAbout the RoleWe are seeking a skilled and experienced Vehicle Mechanic to join our team at Octane Recruitment. The successful candidate will be responsible for maintaining and repairing various vehicle makes and models in Doncaster, ensuring they are in optimal working condition.Key ResponsibilitiesMaintenance and...


  • Yorkshire and The Humber, United Kingdom Stoneacre Motor Group. Full time

    About the PositionWe are seeking a highly skilled Vehicle Refurbishment Expert to join our team at Stoneacre Motor Group. As a Mechanic Technologist, you will be responsible for delivering high-quality vehicle repairs and refurbishments, ensuring our customers receive exceptional service.Key ResponsibilitiesConduct thorough inspections of vehicles to...


  • Yorkshire and the Humber, United Kingdom Proactive Staff Full time

    We are looking for a dedicated and passionate Building Surveyor to contribute to our team's mission of delivering impactful, sustainable property solutions across the UK.Job Summary:This role involves conducting on-site assessments, inspections, and providing expert guidance on sustainable construction practices. The successful candidate will have a strong...


  • Yorkshire and The Humber, United Kingdom Stoneacre Motor Group. Full time

    Job Description: Vehicle Refinishing ExpertStoneacre Motor Group seeks an experienced Vehicle Refinishing Expert to join its bodyshop team. As a vital member, you will contribute to delivering top-notch vehicle restoration services.About the RoleApply refinishing techniques to restore damaged vehicle bodywork, ensuring a seamless finish.Maintain a safe...


  • Yorkshire and The Humber, United Kingdom Stoneacre Motor Group. Full time

    Vehicle Body Repair and Refurbishment Expert WantedWe are seeking an experienced Vehicle Body Repair and Refurbishment Expert to join our team at Stoneacre Motor Group. This is an exciting opportunity to work on a wide range of vehicles, using your skills and expertise to deliver high-quality repairs.The successful candidate will have a strong background in...


  • Yorkshire and The Humber, United Kingdom Talent Finder Full time

    Talent FinderWe require an experienced PSV Technical Expert to join our team in South Yorkshire/Derbyshire/Nottinghamshire areas. As a key member of our team, you will be responsible for diagnosing and repairing a wide range of PSV vehicles nationwide.The successful candidate will have a strong background in PSV technical expertise, with at least 5+ years of...


  • Yorkshire and The Humber, United Kingdom Keepmoat Homes Full time

    Job DescriptionWe are seeking a Business Application Expert to join our team at Keepmoat Homes.The ideal candidate will have extensive experience in application support and a strong understanding of Microsoft Dynamics CRM.The role involves leading on enhancements and minor changes to applications, as well as providing technical guidance and support to...


  • York and North Yorkshire, United Kingdom Talent Limited Full time

    We are looking for a skilled Customer Support Expert to join our team at Talent Limited. As a Product Management specialist, you will be responsible for leading our Product Support Team to deliver exceptional technical service to our customers.About the Opportunity:This is an exciting chance to make a real impact in the optics industry. You will work closely...


  • Yorkshire and The Humber, United Kingdom WHSmith Full time

    Job OverviewWe are seeking a talented Post Office Counter Manager to join our team in Scarborough. As a key member of our store team, you will be responsible for delivering exceptional customer service and driving sales growth.ResponsibilitiesCreate a customer-centric culture that prioritizes performance improvement and delivers a professional, friendly...


  • Yorkshire and the Humber, United Kingdom CRG TEC Full time £50 - £60

    Civil Engineering Quality Assurance Opportunity">We are currently seeking a highly skilled Civil Engineering Assurance Expert to join our team at CRG TEC. In this role, you will be responsible for ensuring the delivery of high-quality civil engineering works on behalf of the principle contractor.">About the Contract">This is a 9-month contract based on site...


  • Yorkshire and The Humber, United Kingdom Yorkshire Water Full time

    As a Wastewater Modelling Expert at Yorkshire Water, you will be responsible for delivering high-quality hydraulic models to support our regulatory outputs. Our teams cover both wastewater, river and water quality modelling, and we are looking to develop individuals who cover the full range of specialisms.With a strong background in urban drainage modelling,...


  • Yorkshire and The Humber, United Kingdom Get Staffed Online Recruitment Full time

    Get Staffed Online Recruitment is seeking an accomplished Care Management Expert to oversee the delivery of high-quality care services in Rotherham, South Yorkshire.Competitive Salary: £45,000 - £55,000 per annumAbout the PositionThe successful candidate will have a deep understanding of supported living services, community-based care, and residential care...


  • Yorkshire and The Humber, United Kingdom Venatu Recruitment Group Full time

    Industrial Systems Commissioning ExpertWe are seeking a highly skilled Commissioning Expert to join our team at Venatu Recruitment Group. As a key member of our innovative team, you will be responsible for delivering exceptional commissioning services for industrial systems, ensuring seamless operation and efficiency.Estimated Annual Salary: £50,000 -...