Customer Support Expert
3 days ago
As a Product Support Team Lead at Talent Limited, you will be responsible for managing and developing a team of Sales and Applications Engineers, guiding them through complex technical inquiries and collaborating with sales and marketing to identify customer needs.
This role involves developing effective strategies for delivering exceptional technical service to customers, ensuring high levels of customer satisfaction and operational effectiveness.
Responsibilities:
- Develop strategies for delivering technical service to customers
- Manage the Product Support Team to achieve customer satisfaction and operational effectiveness
- Collaborate with sales and marketing to identify customer needs and improve the customer journey
- Monitor progress using key performance indicators
Requirements:
- Bachelor's degree in engineering, physics, mathematics, or a related field
- Three years' experience in technical sales and/or product support
- Proficiency in optical engineering concepts; optics industry experience beneficial
- Strong leadership skills to manage diverse teams
- Excellent communication skills in English; additional language skills advantageous
Compensation Package:
- Annual salary: £50,000 (range: £45,000 - £55,000)
- Comprehensive benefits package, including company pension scheme and private medical and dental insurance
- Cycle to work scheme and subsidised gym membership
About the Company:
Talent Limited is a leading manufacturer and supplier of optics, imaging, and photonics technology, with a strong presence in the EMEA region. Our products serve various markets, including diagnostics and automation, and we are committed to delivering exceptional technical service to our customers.
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