Customer Service Director

5 days ago


Newport, Newport, United Kingdom James Perse Full time

JAMES PERSE IS CURRENTLY HIRING A FULL-TIME SENIOR CLIENT ADVISOR FOR OUR NEWPORT LOCATION.

Job Description

The Senior Client Advisor is responsible for achieving all objectives set forth by the company with a focus on client development and sales. They will set the example in areas of customer service excellence, adherence to visual merchandising standards, and operational standards.

  • Achieve daily, monthly, and annual sales targets and key performance indicators.
  • Establish relationships with clients and manage communication consistent with James Perse.
  • Maintain exceptional customer service, client experience, and store standards.
  • Ensure selling floor, merchandise, visuals, and store standards are maintained.
  • Maintain and grow existing clients and reach new prospects through networking and outreach.
  • Support operational tasks and projects.
  • Open and close the store and conduct all opening and closing procedures.
  • Local market knowledge of clientele base and brand competitors.
Required Skills and QualificationsEducation:
  • High School Diploma or GED required.
  • College Degree preferred.
Experience:
  • Prior experience in a retail/boutique store dealing with high-end goods, and clientele-oriented sales.
  • Ideally has a cultivated and established clientele following.
  • Experience working in retail environments with 7 days a week operation, which require open scheduling availability based on business needs.

Salary: $20 per hour plus commission on personal net sales.



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