Guest Services Manager

6 days ago

West Wickham, Greater London, United Kingdom The Hari Full time

About The Hari:

We are a modern luxury hotel that embodies impeccable service and a relaxed sense of elegance. Our legacy in hospitality is fused with a unique blend of style and sophistication, reflecting the cultural diversity and nuanced perspectives of our global experience.

Our Service Culture:

We strive to create a seamless link between tradition and innovation, ensuring that every guest experience is exceptional and memorable. Our team is dedicated to delivering a 5-star service, weaving stories that inspire and exceed expectations.

About the Role:

We are seeking an experienced Guest Services Manager to join our Front Office team. The ideal candidate will be a motivated, proactive, and personable leader who understands the importance of delivering high-end guest service. You will be responsible for overseeing all guest services operations, from arrival to departure, and ensuring that every guest feels valued and cared for.

Key Responsibilities:

  • Manage and resolve guest complaints in a timely and professional manner.
  • Liaise with guests to understand their preferences and update their profiles accordingly.
  • Maximize room occupancy and revenue through effective up-selling techniques.
  • Ensure compliance with hotel cash procedures and security protocols.
  • Manage and resolve issues or emergencies that arise, demonstrating a proactive and solution-focused approach.
  • Stay up-to-date with hotel products, services, and local knowledge to provide exceptional guest service.
  • Attend training courses and assist with team development to ensure continuous improvement.

About You:

To be considered for this role, you must have:

  • Previous managerial experience in a luxury hotel environment.
  • High-level IT proficiency, including Opera.
  • Excellent leadership, interpersonal, and communication skills.
  • Commitment to delivering exceptional customer service.
  • Ability to work under pressure and maintain a high level of professionalism.
  • Excellent grooming standards and flexibility to respond to various work situations.

This is a full-time position, working 40 hours per week, five days a week on a shift basis. If your skills and experience align with our requirements, we will be in touch to discuss further.

  • Luxury Hotel Guest Experience Specialist

    7 days ago

    West Wickham, Greater London, United Kingdom 41 Hotel Full time

    Job Summary:We are seeking a highly skilled and experienced Guest Services Agent to join our team at 41 Hotel, a luxurious residents-only hotel in London. As a Guest Services Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Communication: Manage...

  • Luxury Hotel Guest Experience Specialist

    6 days ago

    West Wickham, Greater London, United Kingdom 41 Hotel Full time

    Job Summary:We are seeking a highly skilled and experienced Guest Services Agent to join our team at 41 Hotel, a luxurious residents-only hotel in London. As a Guest Services Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Communication: Manage...

  • Fine Dining Service Manager

    6 days ago

    West Wickham, Greater London, United Kingdom Claude Bosi at Bibendum Full time

    Job SummaryWe are seeking a highly skilled and experienced Chef de Rang to join our team at Claude Bosi at Bibendum. As a key member of our front-of-house team, you will be responsible for delivering exceptional service to our guests and ensuring a seamless dining experience.Key Responsibilities:Greet and Serve Guests: Welcome and attend to guests, providing...

  • Fine Dining Service Manager

    7 days ago

    West Wickham, Greater London, United Kingdom Claude Bosi at Bibendum Full time

    Job SummaryWe are seeking a highly skilled and experienced Chef de Rang to join our team at Claude Bosi at Bibendum. As a key member of our front-of-house team, you will be responsible for delivering exceptional service to our guests and ensuring a seamless dining experience.Key Responsibilities:Greet and Serve Guests: Welcome and attend to guests, providing...

  • Guest Services Manager

    7 days ago

    West London, London, United Kingdom Holiday Inn London - Kensington Full time

    Holiday Inn London Kensington High Street is one of Europes largest Holiday Inns, the hotel offers an ideal central London location, stylish modern accommodation and a world of culture and comfort for both leisure and business travelers. The hotel has 706 modern guest bedrooms 13 flexible meeting rooms, which can accommodate up to 300 delegates. Our Food &...

  • Guest Services Manager

    4 weeks ago

    West London, London, United Kingdom DORSETT LONDON HOTEL LIMITED Full time

    We are looking to fill the position of Guest Service Manager with Dorsett Shepherds Bush London and daO by Dorsett West London our aparthotel. As a Guest Service Manager, you will support the Rooms Division Manager and Front Office Manager in the daily tasks, and managing the front desk team. You must be an enthusiastic and proactive individual who enjoys...

  • Guest Services Manager

    1 day ago

    South West London, London, United Kingdom The Hari Full time

    About Us:Welcome the Family, welcome to The Hari!A beacon of modern luxury and impeccable service. A destination for locals to love and guests to discover. At The Hari our legacy in hospitality is fused with a relaxed sense of elegance and an eccentric touch of wit. The outcome is a rich tapestry of design and comfort reflecting the cultural diversity and...

  • Employee Services Manager

    6 days ago

    West Drayton, Greater London, United Kingdom John Guest Full time

    About UsAt John Guest, we're a leading manufacturer of innovative products that make a positive impact on people's lives. Our commitment to excellence and sustainability drives us to deliver exceptional results and make a lasting difference in the world.Our CultureWe're a dynamic and forward-thinking organization that values collaboration, innovation, and...

  • Employee Services Manager

    1 week ago

    West Drayton, Greater London, United Kingdom John Guest Full time

    About UsAt John Guest, we're a leading manufacturer of innovative products that make a positive impact on people's lives. Our commitment to excellence and sustainability drives us to deliver exceptional results and make a lasting difference in the world.Our CultureWe're a dynamic and forward-thinking organization that values collaboration, innovation, and...

  • Guest Services Coordinator

    4 weeks ago

    West Drayton, Greater London, United Kingdom Holiday Inn London - Heathrow M4,jct.4 Full time

    Guest Services Coordinator Holiday Inn London - Heathrow M4,jct.4 Position OverviewAre you dedicated to the art of hospitality and committed to creating memorable experiences for guests? We are looking for a friendly and enthusiastic individual to join our team as a Guest Services Coordinator.In this role, you will be the first point of contact for our...

  • Dining Service Manager

    6 days ago

    West Wickham, Greater London, United Kingdom Royal Automobile Club Full time

    About the Role:We are seeking a highly skilled and experienced Dining Service Manager to join our team at the Royal Automobile Club. As a key member of our fine dining restaurant, you will be responsible for delivering an exceptional dining experience to our members and guests.Key Responsibilities:Lead by Example: Demonstrate a passion for delivering 5-star...

  • Dining Service Manager

    6 days ago

    West Wickham, Greater London, United Kingdom Royal Automobile Club Full time

    About the Role:We are seeking a highly skilled and experienced Dining Service Manager to join our team at the Royal Automobile Club. As a key member of our fine dining restaurant, you will be responsible for delivering an exceptional dining experience to our members and guests.Key Responsibilities:Lead by Example: Demonstrate a passion for delivering 5-star...

  • Luxury Service Ambassador

    6 days ago

    West Wickham, Greater London, United Kingdom Bvlgari Hotel London Full time

    Job SummaryWe are seeking a highly skilled and dedicated individual to join our team at Bvlgari Hotel London as a Butler. As a Butler, you will be responsible for providing exceptional personalized service to our guests, ensuring their stay with us is nothing short of luxurious.Main ResponsibilitiesProvide warm and engaging service that anticipates guests'...

  • Luxury Service Ambassador

    7 days ago

    West Wickham, Greater London, United Kingdom Bvlgari Hotel London Full time

    Job SummaryWe are seeking a highly skilled and dedicated individual to join our team at Bvlgari Hotel London as a Butler. As a Butler, you will be responsible for providing exceptional personalized service to our guests, ensuring their stay with us is nothing short of luxurious.Main ResponsibilitiesProvide warm and engaging service that anticipates guests'...

  • Guest Service Ambassador

    2 hours ago

    West Drayton, Greater London, United Kingdom Aimbridge Hospitality Full time

    {"title": "Guest Service Assistant", "description": "About UsAimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriott, and IHG as well as small independent hotels and everything in between.What We OfferAs part of the...

  • Guest Service Ambassador

    3 days ago

    West Drayton, Greater London, United Kingdom Aimbridge Hospitality Full time

    About UsAimbridge Hospitality EMEA is a leading hospitality company that oversees a global portfolio of over 1,600 hotels and resorts. We partner with renowned brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels, to deliver exceptional guest experiences.What We OfferAs a valued member of our team, you will enjoy a range of...

  • Guest Service Ambassador

    2 days ago

    West Drayton, Greater London, United Kingdom Aimbridge Hospitality Full time

    About UsAimbridge Hospitality EMEA is a leading hospitality company that oversees a global portfolio of over 1,600 hotels and resorts. We partner with renowned brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels, to deliver exceptional guest experiences.What We OfferAs a valued member of our team, you will enjoy a range of...

  • Area Manager

    2 weeks ago

    West Wickham, Greater London, United Kingdom Servol Community Services Full time

    About Servol Community ServicesServol Community Services is a leading provider of high-quality accommodation and support services for adults living with mental health challenges. We are committed to empowering individuals to improve their wellbeing and achieve independent living.Job SummaryWe are seeking an experienced and passionate Area Manager to oversee...

  • Area Manager

    2 weeks ago

    West Wickham, Greater London, United Kingdom Servol Community Services Full time £41,000

    About the RoleWe are seeking a highly skilled and experienced Area Manager to oversee our supported living services in Wandsworth & Richmond. As a key member of our management team, you will be responsible for leading your team to provide high-quality care services, ensuring compliance with contractual and regulatory requirements, and driving the overall...

  • Area Manager

    2 weeks ago

    West Wickham, Greater London, United Kingdom Servol Community Services Full time

    About Servol Community ServicesServol Community Services is a leading provider of high-quality accommodation and support services for adults living with mental ill health. We are committed to making a positive difference in people's lives, enabling them to improve their wellbeing and move forward to independent living.Job SummaryWe are seeking an experienced...