Technical Support Professional
1 week ago
**Technical Support Role:** KPI Recruiting is seeking a skilled Technical Support Professional to join our IT department. As a key member of our team, you will provide technical support for core organizational systems and ensure they are fit for purpose.
**Estimated Salary:** £40,000 - £50,000 per annum
**Responsibilities:
- Provide technical support for core organizational systems
- Collaborate with operational teams to understand system requirements and provide improvement guidance
- Assist in the research, specification, design, implementation, testing, and management of new or updated modules
- Develop user acceptance testing schedules for upgrades
**Requirements:**
- Level 4/5 qualification in Computer Science, Information Technology, or relevant IT professional qualifications and/or equivalent experience
- GCSE Maths and English or equivalent
- Proven experience in systems integration
- Experience troubleshooting and resolving technical IT issues
- Ability to provide clear instructions to non-technical audiences
**Benefits:
- 35 days annual leave plus bank holidays and a two-week festive/New Year shutdown
- Generous pension scheme with a 24.8% employer contribution
- Enhanced sick pay of up to six months full pay (depending on service)
- Access to on-site gym facilities
- Reward scheme access
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