Technical Support Engineer
1 day ago
We are seeking experienced IT professionals to fill two Systems Technician roles at KPI Recruiting.
As a Systems Technician, you will be responsible for providing technical support for core organizational systems, collaborating with operational teams to improve system efficiency, and assisting in the development and implementation of new or updated modules.
Key Skills and Qualifications:
- Level 4/5 qualification in Computer Science, Information Technology, or relevant IT professional qualifications and/or equivalent experience
- GCSE Maths and English or equivalent
- Proven experience in systems integration
- Experience troubleshooting and resolving technical IT issues
- Ability to provide clear instructions to non-technical audiences
Responsibilities:
- Provide technical support for core organizational systems
- Collaborate with operational teams to understand system requirements and provide improvement guidance
- Assist in the research, specification, design, implementation, testing, and management of new or updated modules
- Develop user acceptance testing schedules for upgrades
- Oversee system reviews, patches, updates, and upgrades, coordinating with third parties and teams to manage downtime
Benefits:
- 35 days annual leave plus bank holidays and a two-week festive/New Year shutdown
- Generous pension scheme with a 24.8% employer contribution
- Enhanced sick pay of up to six months full pay (depending on service)
- Access to on-site gym facilities
- Reward scheme access
Salary: £42,500 - £52,000 per annum, depending on experience
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