Casework Support Specialist
14 hours ago
The primary focus of this position is to provide casework support to students, serving as the primary point of contact for complaints and ensuring accurate records are maintained throughout the review process.
Key responsibilities include:
- Administering casework, handling emails and telephone enquiries from complainants and educational institutions, and determining the appropriate response.
- Logging complaints forms and conducting assessments of eligibility for review.
- Notifying students of the outcome and monitoring university compliance with recommendations/requests made.
- Handling a variety of incoming and outgoing calls, utilizing effective communication and questioning skills to provide accurate information.
- Dealing with service users in challenging situations and adapting the approach to best suit their needs.
- Recording accurate information on our database and spreadsheets.
You will possess excellent interpersonal and communication skills, including on the telephone, and have experience in customer service, particularly in handling a volume and variety of telephone enquiries.
This role is ideal for recent graduates or those with knowledge of higher education seeking to develop their career in a professional and supportive environment.
You will be comfortable with technology and able to adapt to new and changing IT systems and processes, with strong experience in using Microsoft Word, Excel, and Outlook.
About the OrganisationThe organisation's vision is to ensure students are treated fairly, resolving complaints, sharing learning to improve policies and practices, and collaborating with other organisations in the higher education sector.
The application process aims to overcome unconscious bias, using a system that anonymises and reviews responses in a random order by the recruitment team.
-
Caseworker
1 month ago
Reading, Berkshire, United Kingdom Ingeus Full timeCaseworker Salary: £27,615 + Benefits - Successful candidates are subject to our Development Progression Scale, as well as annual salary reviews Covering Reading - Due to regular travel the role does require access to transport (i.e. daily commutes, multi-site travel on occasion) What are we looking for? Supporting Service Users gain access to all...
-
Caseworker
1 month ago
Reading, Berkshire, United Kingdom Ingeus Full timeCaseworker Salary: £27,615 + Benefits - Successful candidates are subject to our Development Progression Scale, as well as annual salary reviews Covering Reading - Due to regular travel the role does require access to transport (i.e. daily commutes, multi-site travel on occasion) What are we looking for? Supporting Service Users gain access to all...
-
Sen Caseworker
3 months ago
West Berkshire, United Kingdom Fox Morris Group Full timeHYBRID/REMOTE WORKING Fox Morris are working with West Berkshire Council in relations to finding a **SEN Caseworker**to start work ASAP! **Responsibilities** - In the role you will be managing a caseload and will therefore need a good working knowledge of SEN including a thorough understanding of the relevant legislation. - Qualities required in this role...
-
Senior Social Worker
3 weeks ago
Berkshire, United Kingdom Randstad Care Careers Full timeBenefits:Competitive payTailored personal support delivered by a committed and market expert consultantHybrid and flexible working hoursFully reimbursed MileageUnlock a plethora of training opportunities to elevate your professional abilitiesComplete healthcare, financial and wellbeing adviceEnjoy 100s of high street discounts and vouchersAccess to new...
-
Broker Support Specialist
1 month ago
Berkshire, United Kingdom The Solution Auto Full timeVacancy - Broker Support Specialist - Berkshire AreaOur client is a global automotive finance company and we are seeking a professional and experienced Broker Support Specialist on their behalf.What is the role?Responsible for liaising between broker partners and internal company departments to resolve operational issues in a timely manner. To support the...
-
Key Accounts Support Specialist
2 months ago
Berkshire, United Kingdom ASSA ABLOY Full timeKey Accounts Support Specialist (with French) Can you bring your experience to our team at ASSA ABLOY? Join our team based in the UK and enjoy a collaborative culture that empowers you to build a career you can be proud of. ASSA ABLOY Global Solutions (Vingcard) is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every...
-
IT Support Engineer
4 weeks ago
Theale, Berkshire, United Kingdom IT Support Engineer Full timeThe primary purpose of the IT Support Engineer role is to provide comprehensive assistance to end-users, maintain the stability of systems and infrastructure, and ensure adherence to security, governance, and compliance standards. While primarily focused on the UK, this role is an integral part of a global team, collaborating across borders to address...
-
Youth Support Specialist
4 weeks ago
Sunninghill, Berkshire, United Kingdom St Mary's Ascot Full time £9,100Position: Youth Support Specialist Employment Type: Part-time, term time only Salary: £9,100 per annum Hours: 16 hours per week across three days We are looking for a dedicated Youth Support Specialist who is enthusiastic, proactive, and maintains a high level of discretion. The ideal candidate will possess strong administrative and organizational...
-
Senior Technical Support Engineer
4 weeks ago
Theale, Berkshire, United Kingdom IT Support Engineer Full timeThe primary purpose of the IT Support Engineer role is to provide comprehensive assistance to end-users, maintain the stability of systems and infrastructure, and ensure adherence to security, governance, and compliance standards. While primarily focused on the UK, this role is an integral part of a global team, collaborating across borders to address...
-
Customer Support Specialist
4 days ago
Reading, Berkshire, United Kingdom Moonpull Full time €25,000 - €28,000Moonpull - Customer Support Specialist Moonpull is an automated auditing platform for providing data to the affiliate industry on the tracking of its links. Networks, publishers and agencies can use this data to better understand which links earn commission and how to improve technical implementations. The platform allows affiliate networks, agencies...
-
Customer Support Specialist
5 days ago
Reading, Berkshire, United Kingdom Moonpull Full time €25,000 - €28,000Moonpull - Customer Support Specialist Moonpull is an automated auditing platform for providing data to the affiliate industry on the tracking of its links. Networks, publishers and agencies can use this data to better understand which links earn commission and how to improve technical implementations. The platform allows affiliate networks, agencies...
-
Service Support Co-Ordinator
2 weeks ago
Slough, Berkshire, United Kingdom Hestia Housing Support Full timeAt Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. The service you will work in…. Slough Domestic Abuse Services deliver an...
-
Autism Specialist Support Assistant
1 month ago
Wokingham, Berkshire, United Kingdom Academics Full timeAutism Specialist Support Assistant - Wokingham Specialist School for children aged 5 to 16 with Autism ASAP start Long-term position Are you interested in supporting children with Special Needs? Would you like to build your experience working with Complex Learning Disabilities? One of the top specialist schools in Wokingham for students with SEN are...
-
Autism Specialist Support Assistant
1 month ago
Wokingham, Berkshire, United Kingdom Academics Full timeAutism Specialist Support Assistant - Wokingham Specialist School for children aged 5 to 16 with Autism ASAP start Long-term position Are you interested in supporting children with Special Needs? Would you like to build your experience working with Complex Learning Disabilities? One of the top specialist schools in Wokingham for students with SEN are...
-
SEND Senior Case Manager
7 hours ago
Berkshire, United Kingdom Wokingham Borough Council Full timeSEND Senior Case Manager We have an exciting opportunity for a SEND Senior Case Manager to join our SEND Team within Children’s Services here at Wokingham Borough Council, on a full-time, permanent basis. As the SEND Senior Case Manager you will play a key role in supporting the SEND Team’s development journey, making positive change and helping to...
-
1st/2nd Line Support/ IT Support Specialist
2 weeks ago
Sunningdale, Berkshire, United Kingdom Aastha Full timeAastha is a young and dynamic Managed Services business, here to simplify technology for our customers. As a one-stop managed service provider for IT, communications, and security. At Aastha, we offer a personalised experience tailored to meet our customers’ unique needs in various technology services. This is a full-time on-site role for a 2nd line IT...
-
1st/2nd Line Support/ IT Support Specialist
2 weeks ago
Sunningdale, Berkshire, United Kingdom Aastha Full timeAastha is a young and dynamic Managed Services business, here to simplify technology for our customers. As a one-stop managed service provider for IT, communications, and security. At Aastha, we offer a personalised experience tailored to meet our customers’ unique needs in various technology services. This is a full-time on-site role for a 2nd line IT...
-
Immigration Assistant
3 months ago
Berkshire, United Kingdom Uxbridge Employment Agency Full timeImmigration Assistant / Administrator Maidenhead Permanent | Full Time £20,319 We have a wonderful opportunity for a bright and driven individual who is seeking an interesting and dynamic role within the immigration field. We work with a highly reputable and successful business within the professional services sector and we are currently seeking a recent...
-
Marketing Specialist
3 months ago
Berkshire, United Kingdom Signet Resources Full timeAre you an analytical, technical minded **Marketing Professional** looking for a new opportunity, working for a highly successful automotive brand? We have partnered up with Honda Motor Europe, and they are looking for a Marketing Specialist to support the creation and implementation of Marketing campaigns. You will have an in depth understanding of market...
-
Culinary Specialist
1 day ago
Windsor, Berkshire, United Kingdom Team Support Staff Full timeJob SummaryWe are seeking a skilled Line Cook to join our culinary team at Team Support Staff. As a Line Cook, you will be responsible for preparing and cooking meals according to our recipes and guidelines.Key ResponsibilitiesPrepare ingredients for cooking, including chopping vegetables, cutting meat, and gathering spicesCook menu items in cooperation with...