Senior Technical Support Engineer

3 weeks ago


Theale Berkshire, United Kingdom IT Support Engineer Full time

The primary purpose of the IT Support Engineer role is to provide comprehensive assistance to end-users, maintain the stability of systems and infrastructure, and ensure adherence to security, governance, and compliance standards. While primarily focused on the UK, this role is an integral part of a global team, collaborating across borders to address diverse technical challenges and contribute to Sondrel's overarching IT objectives. This role will include some travel to our data center in Maidenhead and our Bristol office, therefore driving and the use of your own vehicle is a must. Respond to user inquiries, troubleshoot technical problems, and provide effective solutions for hardware, software, and network issues.
~ Hardware and Software Maintenance:

Install, configure, and maintain hardware components and software applications, ensuring they are up-to-date and secure.
~ User Training and Documentation:

Develop and deliver user training sessions, create, and update documentation for troubleshooting, FAQs, and knowledge base articles.
~ Remote and On-Site Support:

Provide remote and on-site assistance for users, addressing issues through phone, email, and remote desktop tools.
System Monitoring and Maintenance:

Use monitoring tools to proactively identify and address potential system issues and perform routine system maintenance tasks to optimise performance.
~ Collaborate with other IT professionals to escalate and resolve complex technical problems, contributing to a cohesive and efficient IT support team.
Locations/Travel:
Role is based in Theale (HQ) with a hybrid working arrangement (subject to need).
Additional travel to Maidenhead (data centre) and Bristol (office) will be required to conduct routine work and maintenance.

HND, HNC in Computer Studies or similar
Expertise in Networking and Infrastructure : Extensive experience in managing and optimising central business infrastructure, ensuring high availability, security, and efficiency for mission-critical operations.

BS degree in Information Technology, Computer Science, or relevant field
Additional certification in Microsoft, Cisco or similar technologies would be advantageous
Linux certification
Communication Skills | Excellent communication skills to convey technical information clearly to non-technical users and collaborate effectively within the IT team.
Adaptability | Ability to adapt to new technologies, tools, and evolving IT environments.
Technical Knowledge | Strong understanding of hardware, software, and network systems with the ability to troubleshoot and resolve technical issues.
Salesforce (admin/development)
Microsoft Entra / 365 (admin)
Crowdstrike or similar endpoint (admin, analysis, investigate/response)
Qumulo or other data storage platform
Ability to work under pressure with solid organisational and creative problem-solving skills.
Our Bristol office is modern, open plan complex located by the intersection of the M4 and M5.

At Sondrel we are encouraged to think differently, take on innovate and challenging projects and we’re trusted to make independent decisions to progress our own careers in the way that we want. We pride ourselves on being specialists in what we do, collaborative in our approach and we’re hugely passionate about driving the technology for SoC design.
We have teams across the globe which means there is opportunity for both domestic and international travel and the chance to network with some of the most highly skilled and knowledgeable engineers in the industry. Sondrel allows you to enjoy your work by having an autonomous environment built on trust, dependability and integrity as well as having a hybrid work environment catered to individual needs.
Competitive salary
~ Discretionary Annual bonus
~ Salary exchange pension scheme
~ Private Medical
~25 days annual leave plus 8 statutory public holidays
~ Buy & sell holiday
~ Hybrid & flexible working
~ Free on-site car parking


Inclusion


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