Hotel Front Desk Associate

1 week ago

StratforduponAvon, Warwickshire, United Kingdom Arden House Full time

Arden House is seeking a skilled Receptionist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests. Your warm and genuine approach will make a lasting impression, from the initial welcome to check-out. You will work closely with other departments to enhance the guest experience, answering calls, allocating rooms, and preparing bills. Your strong attention to detail and IT skills will ensure accuracy and efficiency. Good communication skills, both written and spoken, are essential. The ability to work in a fast-paced environment with a can-do attitude is a must. Previous experience is preferred, but we value passion for great customer service and exceptional people skills. In return, you will enjoy a range of benefits, including enhanced annual leave, fairly distributed service charge, and access to our wellbeing centre. You will also have the opportunity to grow with us through apprenticeships and leadership programmes. Our culture focuses on collaboration, with regular surveys and forums to ensure your voice is heard. We are committed to providing a great place to work, with a values-led approach based on Heart, Honesty, Spirit, and Team. We are proud to be members of the Hoteliers Charter and are passionate about providing equitable workplaces.

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