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Front Desk Associate

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Valor Hospitality Europe Full time
Receptionist Opportunity

We are seeking a friendly and passionate Receptionist to join our team at our hotel in Stratford-upon-Avon. As the first point of contact for our guests, you will be responsible for providing a warm and welcoming experience, answering questions, and offering information about our hotel services and facilities.

Key Responsibilities:
  • Provide exceptional customer service to our guests, responding to their queries and resolving any issues in a professional and courteous manner.
  • Manage the front desk, handling check-ins, check-outs, and room assignments.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Assist with room maintenance, reporting any issues or concerns to the relevant departments.
  • Collaborate with other team members to ensure seamless operations and excellent guest experiences.
Requirements:
  • Previous experience in a hospitality or customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Flexibility to work a range of shifts, including evenings and weekends.
What We Offer:
  • Competitive hourly rate.
  • Opportunities for career growth and development.
  • Exclusive discounts for team members and their families.
  • Access to our Employee Assistance Programme for support with physical, mental, and financial wellbeing.