Assistant Manager

4 weeks ago

Glasgow, Glasgow City, United Kingdom Levy Full time

About the Role:

The Assistant Manager at Clydebuilt Bar and Kitchen plays a crucial role in supporting the Restaurant and Bar Manager in overseeing the smooth operation of the venue. This includes ensuring excellent customer service, profitability, and compliance with regulations. The ideal candidate will have a strong background in restaurant and bar management, with a proven track record of inspiring and developing a diverse team.

Key Responsibilities:

  • Oversee daily operations, ensuring smooth opening and closing procedures.
  • Maintain cleanliness and compliance with health, safety, and sanitation standards.
  • Monitor inventory and manage stock levels, coordinating timely deliveries with suppliers.

Customer Service:

  • Create a welcoming atmosphere, upholding high service standards.
  • Address customer complaints promptly, ensuring satisfaction.
  • Gather customer feedback to enhance the dining experience.

People Management:

  • Collaborate with senior management to boost team engagement and energy.
  • Conduct performance reviews and assist in talent management.
  • Facilitate team communication and foster a positive work environment.
  • Participate in recruiting, hiring, training, and supervising staff.

Financial Management:

  • Support budget development and management, including labor and food costs.
  • Analyze sales and financial reports to identify cost-saving and revenue growth opportunities.
  • Contribute to pricing strategies and ensure accurate cash handling.

Health, Safety, and Environment (HSE):

  • Enforce health and safety regulations, ensuring a compliant work environment.
  • Attend health and safety training, demonstrating personal responsibility.

Menu Development and Quality Control:

  • Collaborate with kitchen staff on menu development for profitability and appeal.
  • Monitor food and beverage quality for consistency and standards adherence.
  • Conduct regular menu reviews based on customer feedback and trends.

Marketing and Promotion:

  • Support the execution of marketing strategies to attract and retain customers.
  • Utilize social media and email marketing to engage customers.

Relationship Management:

  • Build positive relationships with suppliers and vendors for business success.
  • Act as a liaison between customers and management, addressing feedback and concerns.
  • Collaborate with the management team to align goals and strategies.

About You:

  • Hospitality Expertise: 3+ years in restaurant and bar management, demonstrating a clear progression in the industry.
  • Leadership: Proven track record of inspiring and developing a diverse team through effective training and performance management.
  • Customer Service: A passion for delivering exceptional service and adept at resolving customer issues with grace.
  • Regulatory Knowledge: Strong grasp of food and beverage regulations, ensuring compliance at all times.
  • Financial Savvy: Skilled in budgeting, cost control, and revenue optimization to drive business success.
  • Communication: Outstanding verbal and written communication skills for effective interaction with staff, customers, and management.
  • Problem Solver: Quick to identify challenges, analyze situations, and implement innovative solutions in a dynamic environment.
  • Team-Oriented: Collaborative spirit with a commitment to supporting the Restaurant and Bar Manager in achieving shared goals.
  • Flexibility: Open to working evenings, weekends, and holidays as needed.

Why Join Us?

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

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