Soft Services Operations Lead
3 days ago
Job Overview
We are seeking an experienced Soft Services Manager to join our client's retail site in Stockton-on-Tees, County Durham.
About the Role
This is a fantastic opportunity to lead a team of Cleaning, Maintenance and Security services professionals. As Soft Services Manager, you will be responsible for ensuring the highest standards are adhered to at all times.
Main Responsibilities
- Oversee and allocate tasks to the on-site Management and team to meet customer expectations.
- Maintain high standards by monitoring and auditing work completed and working with the site manager for improvements.
- Recruit and coach the cleaning and waste team to achieve contracted hours.
- EFFECTIVELY COMMUNICATE daily with Centre Management Team / tenants, colleagues to resolve issues and build positive working relationships.
- Maintain budgets for equipment, stock and rota planning.
- CHECK EQUIPMENT safety and cleanliness.
- LEAD the teams through inductions, Health and Safety training and on-job training.
- Ensure Company compliance and documentation is completed and maintained.
- Drive performance in terms of standards and behaviours across the team.
- PROVIDE A SAFE environment for staff and the general public.
- Accurately report sickness and manage absence levels correctly.
- Participate in and LEAD the Duty Manager roster for the contract.
Requirements
- A good understanding of managing large security, cleaning and maintenance teams.
- A good understanding of Retail environments.
- Able to communicate effectively at all levels, fostering inclusion and development.
- Able to work to budgets and deadlines.
- An ethos as a team player.
- Demonstrate exceptional customer service skills.
- Maintain communication with colleagues using site specific methods.
- Maintain and develop working relationships with partners, managers, colleagues, business manager, head office support.
- Responsible for H&S across the contract.
- A valid Security licence and First aid certificate would be advantageous.
Salary and Benefits
The estimated salary for this role is £44k per annum plus benefits including pension scheme, training and development opportunities, healthcare scheme, discounts, rewards, paid volunteering days, etc.
-
Soft Services Manager
1 week ago
Durham, UK, County Durham, United Kingdom Bridge Recruitment Full timeRole: Soft Services ManagerSalary: £44k plus benefits including pension scheme, training and development opportunities, healthcare scheme, discounts, rewards, paid volunteering days, etc.Job Status: Permanent/Full-TimeLocation: Stockton-on-Tees, County DurhamVacancy Reference: VR/05224Role Description:Bridge Recruitment are currently networking for a Soft...
-
Lead Operations Manager
3 weeks ago
Durham, Durham, United Kingdom Marstons PLC Full timeWe're seeking a talented General Manager to join our Pub Operations team in the North East. As a key member of our team, you'll be responsible for leading the day-to-day operations of our pubs, ensuring exceptional guest experiences and driving sales and reputation.This is an exciting opportunity to gain insight into Marston's Pub Operations division and...
-
Programme Manager, Amazon UK Services Ltd.
4 weeks ago
Durham, Durham, United Kingdom Amazon UK Services Ltd. Full timeAs a Programme Manager at Amazon UK Services Ltd., you will be responsible for leading cross-functional programmes and projects that drive business growth and innovation. You will work closely with various teams to identify opportunities for improvement and develop strategies to implement change.Key responsibilities include:Designing and launching new...
-
Senior Service Operations Manager
4 weeks ago
Durham, Durham, United Kingdom CBW Staffing Solutions Full time £75,000bService Director Opportunity/bbrbrCBW Staffing Solutions is seeking an experienced Service Director to lead the Service and Maintenance division. The successful candidate will be responsible for ensuring clients are serviced, providing quotes, and managing teams of engineers. The role involves holding overall accountability for the successful planning,...
-
Programme Manager, Amazon UK Services Ltd.
4 weeks ago
Durham, Durham, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleAs a Programme Manager at Amazon UK Services Ltd., you will be responsible for planning, implementing, and improving initiatives that ensure the smooth running of our operations. You will work closely with a range of Amazon colleagues to understand how they work, and what you and your teams can learn, as well as sharing your own expertise....
-
Programme Manager, Amazon UK Services Ltd.
4 weeks ago
Durham, Durham, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleAs a Programme Manager at Amazon UK Services Ltd., you will be responsible for planning, implementing, and improving initiatives that ensure the smooth running of our operations. You will work closely with a range of Amazon colleagues to understand how they work, and what you and your teams can learn, as well as sharing your own expertise....
-
Durham, Durham, United Kingdom InsideHigherEd Full timeAbout Durham UniversityA premier centre of teaching and research excellence, Durham University is renowned for its academic rigour, innovative spirit, and commitment to making a lasting impact on society. With a rich history dating back to 1832, our university has evolved into a world-class institution that attracts students and scholars from around the...
-
Service Operations Manager
4 weeks ago
Durham, Durham, United Kingdom CBW Staffing Solutions Full timeService Director OpportunityCBW Staffing Solutions is seeking an experienced Service Director to lead the Service and Maintenance division of a leading HVAC specialist provider in Newcastle. The successful candidate will be responsible for ensuring clients are serviced, providing quotes, and managing teams of engineers. The role involves managing financial...
-
Financial Operations Lead
3 weeks ago
Durham, Durham, United Kingdom Paul Card Recruitment Ltd Full timeJob Description:An exciting opportunity has arisen for a seasoned finance professional to join our dynamic team as Financial Operations Lead - Sustainability Expert.Company Overview:Our organisation, part of a global group committed to sustainability, is rapidly expanding and seeking a skilled professional to lead our small Accounts Receivable team in the...
-
Technical Services Lead, Compounding
4 weeks ago
Durham, Durham, United Kingdom CK Group Full timeJob Title: Technical Services Lead, CompoundingJob Summary:CK Group is seeking a Technical Services Lead to join a global chemical manufacturing company at their facilities located in Durham on a permanent basis. This role will be fully on-site.About the Company:Our client is a leading chemical manufacturer, specialising in producing thermoplastic products...
-
Technical Services Lead, Compounding
4 weeks ago
Durham, Durham, United Kingdom CK Group Full timeCK Group is seeking a Technical Service Manager to join a global chemical manufacturing company at their facilities in the UK. This role will be fully on-site.The Company:Our client is a leading chemical manufacturer, specialising in producing thermoplastic products and exporting them globally.Location:This Technical Service Lead position is located in the...
-
Lead Operations Manager
4 weeks ago
Durham, Durham, United Kingdom Marstons PLC Full timeWe are seeking a highly skilled and experienced General Manager to lead our Community pubs in the North East. This is a fantastic opportunity for a flexible and ambitious individual to gain insight into Marston's, in particular our Community pubs division.The successful candidate will be accountable for running all aspects of the pub, including managing a...
-
Operational Service DirectorDurham
1 day ago
Durham, Durham, United Kingdom National Care Group Full timeAbout National Care GroupWe are a leading provider of care and support services to vulnerable adults, dedicated to unlocking the full potential of our colleagues and residents.The role of Service Manager is crucial in achieving this mission, supporting individuals with a range of needs and making a tangible difference every day.We recognize the vital...
-
Technical Services Team Lead
1 month ago
Durham, Durham, United Kingdom CK Group Full timeTechnical Service ManagerCK Group is seeking a highly experienced Technical Service Manager to join their team at a global chemical manufacturing company in Durham, UK. This is a permanent position that requires a strong understanding of plastics compounding, particularly PVC, and extensive experience in technical service management.Key...
-
Financial Services Administrator
4 weeks ago
Durham, Durham, United Kingdom Burgh Recruitment Ltd (Financial Services) Full timeJob Title: Client Services AdministratorJob Summary: We are seeking a highly motivated and organized Client Services Administrator to join our team at Burgh Recruitment Ltd (Financial Services). As a Client Services Administrator, you will be responsible for providing exceptional customer service, managing client relationships, and supporting the Partner in...
-
Technical Service Lead
2 months ago
Durham, County Durham, United Kingdom CK Group Full timeCK Group are recruiting for a Technical Service Lead to join a global chemical manufacturing company at their facilities located in Durham on a permanent basis. The Company: Our client is a leading chemical manufacturer, specialising in producing thermoplastic products and exporting them globally. Location: This Technical...
-
Technical Service Lead
4 weeks ago
Durham, Durham, United Kingdom CK Group- Science, Clinical and Technical Full timeJob Title: Technical Service Lead - PVC Compounding ExpertJob Summary: We are seeking a highly skilled Technical Service Lead to join our team at CK Group. As a Technical Service Lead, you will be responsible for managing customer relationships, providing expert technical support, and driving the continuous improvement of clients PVC compounds to meet and...
-
Lead Operations Manager
4 weeks ago
Durham, Durham, United Kingdom Marston's Full timeUnlock Your Potential as a General ManagerWe're seeking an experienced General Manager to lead our Community pubs in the North East. As a Designate General Manager, you'll be responsible for running all aspects of the pub, including managing staff, driving sales, and delivering exceptional guest experiences.What We OfferPotential to earn bonusAccess to a...
-
Escalator Service Manager
4 weeks ago
Durham, Durham, United Kingdom Stirling Warrington Careers Full timeEscalator Service Leader Role OverviewAt Stirling Warrington Careers, we are seeking an experienced Escalator Service Leader to play a key role in managing field operations and ensuring high-quality service delivery.Key Responsibilities:Optimise staffing of service engineers and technicians, including route planning, workload distribution, and skill...
-
Culinary Operations Manager
4 weeks ago
Durham, Durham, United Kingdom Chartwells Full timeJob Title: Culinary Operations ManagerWe are seeking an experienced Culinary Operations Manager to oversee the daily operations of our catering services. The successful candidate will have a passion for delivering exceptional food and customer service, and will be responsible for ensuring our kitchens and service counters run smoothly.Key...