Residential Housing Manager
5 days ago
This is an exciting opportunity to join Anchor's team as a Residential Housing Manager. As a key member of our housing team, you will be responsible for managing properties and supporting residents to live independent lives.
Key Responsibilities- Letting properties, managing rent accounts, dealing with anti-social behaviour, and ensuring repairs are carried out.
- Listening to residents and dealing with issues before they become complaints.
- Taking ownership and investigating fully when a complaint does arise, ensuring that our residents are listened to and kept informed.
- Maintaining resident trust and confidence in Anchor through effective communication, setting expectations, and delivering.
- Managing the location's budget and service charge accounts to ensure residents' homes are well maintained and repairs are completed to a high standard.
- E nsuring the location is safe, with all health and safety checks and risk assessments carried out in accordance with policies and procedures.
- Supporting residents to live independently by working with external agencies such as local authorities, care providers, social workers, and medical professionals to provide support to residents with a range of needs.
To succeed in this role, you will need:
- Prior experience in housing or care, particularly working with vulnerable client groups.
- Excellent relationship management and communication skills.
- A good balance of heart and head to manage property matters, tenancy matters, and relationships with residents.
- The ability to problem-solve and work effectively in a diverse environment.
We offer a competitive salary of up to £26,707 per annum, depending on experience, plus a range of benefits including:
- Gym, fitness, and wellbeing discounts.
- Mental health support.
- Flexible working options.
- Access to online GP appointments.
- A pension plan with employer matching.
- Savings and financial advice, loans, free life assurance.
- Discounts on shopping, holidays, phones, technology, and more.
Anchor is England's largest not-for-profit provider of care and housing for older people. Our ambition is to transform housing and care so everyone can have a home where they love living in later life. We're proud to be a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly, and a signatory to various schemes promoting diversity and inclusion.
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