Residential Housing Manager

5 days ago


Oxford, Oxfordshire, United Kingdom Anchor Full time
About the Role

This is an exciting opportunity to join Anchor's team as a Residential Housing Manager. As a key member of our housing team, you will be responsible for managing properties and supporting residents to live independent lives.

Key Responsibilities
  • Letting properties, managing rent accounts, dealing with anti-social behaviour, and ensuring repairs are carried out.
  • Listening to residents and dealing with issues before they become complaints.
  • Taking ownership and investigating fully when a complaint does arise, ensuring that our residents are listened to and kept informed.
  • Maintaining resident trust and confidence in Anchor through effective communication, setting expectations, and delivering.
  • Managing the location's budget and service charge accounts to ensure residents' homes are well maintained and repairs are completed to a high standard.
  • E nsuring the location is safe, with all health and safety checks and risk assessments carried out in accordance with policies and procedures.
  • Supporting residents to live independently by working with external agencies such as local authorities, care providers, social workers, and medical professionals to provide support to residents with a range of needs.
Requirements

To succeed in this role, you will need:

  • Prior experience in housing or care, particularly working with vulnerable client groups.
  • Excellent relationship management and communication skills.
  • A good balance of heart and head to manage property matters, tenancy matters, and relationships with residents.
  • The ability to problem-solve and work effectively in a diverse environment.
What We Offer

We offer a competitive salary of up to £26,707 per annum, depending on experience, plus a range of benefits including:

  • Gym, fitness, and wellbeing discounts.
  • Mental health support.
  • Flexible working options.
  • Access to online GP appointments.
  • A pension plan with employer matching.
  • Savings and financial advice, loans, free life assurance.
  • Discounts on shopping, holidays, phones, technology, and more.
About Us

Anchor is England's largest not-for-profit provider of care and housing for older people. Our ambition is to transform housing and care so everyone can have a home where they love living in later life. We're proud to be a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly, and a signatory to various schemes promoting diversity and inclusion.



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