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Hotel Reception Manager

2 months ago

Harrogate, North Yorkshire, United Kingdom DoubleTree by Hilton Harrogate Majestic Full time

About DoubleTree by Hilton Harrogate Majestic

We are a family-owned hospitality business with a growing portfolio of hotels, bars, and restaurants across the UK. Our core values are built on a foundation of family, growth, and customer satisfaction.

About the Role

As a Front Office Supervisor, you will be responsible for ensuring the smooth operation of our hotel's reception area. This includes managing front desk duties, handling guest inquiries, and providing exceptional customer service.

Key Responsibilities

  • Ensure a professional and efficient service is provided to all guests
  • Handle guest complaints and comments in a courteous and timely manner
  • Manage front desk duties, including check-in, check-out, and room assignments
  • Provide excellent communication and interpersonal skills to ensure a positive guest experience

About You

We are looking for a highly motivated and experienced individual with a passion for delivering exceptional customer service. You will have previous experience in a hotel environment, with a strong understanding of hospitality systems and procedures.

Requirements

  • Previous experience in a hotel front office role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Flexibility to work a variety of shifts, including evenings and weekends

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.