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Service Desk Team Leader
2 months ago
About Us
Avison Young is a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.
Our Story
We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people's lives.
Why Work for Us
We believe that our industry is changing, and we want our business to be a melting pot of curious minds, passionate hearts and strategic intelligence. Your skills and experience are highly respected, but what matters most is your ability to step up and change the game.
Our Culture
We provide a place where you can do just that, with like-minded people. Collaboration is embedded in the way we work – our people have the autonomy to collaborate on client relationships, engage teams across the business, lead operations, work collectively on projects, participate in strategy and are ultimately responsible for our growth.
Our Benefits
We offer every employee the opportunity to own a share of our business and inspires and allows anyone to become a Principal. This role carries voting rights, so our people have a very real say in the future direction and operation of our business.
Job Summary
As a Service Desk Team Leader, you will oversee the day-to-day operations of our Service Desk Advisors (SDA's) and ensure adherence to Client processes and KPI's. You will work closely with Client Service Centre Manager and appropriate Client Account Leads/FM's to promote excellent customer service and be versatile and responsive to dynamic portfolio requirements.
Responsibilities
- Oversee the day-to-day operations of our Service Desk Advisors (SDA's)
- Ensure adherence to Client processes and KPI's
- Work closely with Client Service Centre Manager and appropriate Client Account Leads/FM's
- Promote excellent customer service
- Be versatile and responsive to dynamic portfolio requirements
Qualifications
- A minimum of 2 years' experience in a team leader/supervisor/management role within a service desk environment or similar
- Proven experience of coaching, leading and inspiring teams and people development
- Experience of performance management and analysing statistics
Equal Opportunities
Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. We are committed to building an inclusive culture that empowers all our employees to thrive, reflects all backgrounds and talents, allows individuals to be successful and feel a sense of belonging, and fosters a workplace that is supported, inclusive and has a strong sense of community between colleagues.
