Help Desk Technical Expert
4 days ago
Adecco UK LTD seeks a skilled Help Desk Technical Expert to join their team as a Service Desk Engineer.
Job OverviewIn this critical role, you will play a key part in providing first-line support to internal employees via voice and chat channels, ensuring the delivery of exceptional customer service.
Key Responsibilities- Effectively manage multiple live chats simultaneously, ensuring core metrics for operations and quality are met
- Basic troubleshooting of Microsoft applications and proprietary systems via phone/chat
- Collaborate with peers and subject matter experts to continuously expand your skills and knowledge within IT
To succeed in this role, you should possess:
- Excellent customer care skills
- Experience in a technology call centre and/or customer service role
- Proficiency in relevant software applications, including Windows 10/11, MS Office suite, Office 365, SharePoint, Skype, Citrix, VPN, and Cisco AnyConnect
We offer a highly competitive salary, estimated to be around £35,000-£40,000 per annum, depending on location and experience. This role provides an excellent opportunity to work with a prominent player in the investment banking industry and contribute to their 24/7 Global Service Desk.
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Technical Help Desk Agent
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Chester, Cheshire, United Kingdom Hobson Prior Full timeWe are seeking an experienced Technical Help Desk Agent to join our dedicated team at Hobson Prior. This role involves providing technical and application support to employees globally, with a focus on building strong relationships and resolving issues efficiently.The successful candidate will have a minimum of a High School Diploma or Bachelor's Degree and...
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Help Desk Technician
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Help Desk Technician
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Help Desk Professional
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Help Desk Professional
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IT Help Desk Agent with German Fluency
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IT Help Desk Professional
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German Language IT Help Desk Technician
2 weeks ago
Chester, Cheshire, United Kingdom Proclinical Staffing Full timeWe are looking for a German Language IT Help Desk Technician to provide technical support to our global employee base, primarily focusing on the EMEA region. This role requires strong customer service skills and the ability to troubleshoot and resolve IT issues efficiently.Responsibilities include handling initial client contact, troubleshooting and...
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Service Desk Analyst
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Chester, Cheshire, United Kingdom Planet Pharma Full timeJob Title: Service Desk Analyst - German Language ExpertAt Planet Pharma, we are seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will serve as the first point of contact for clients via phone, email, chat, or portal, providing technical and application support to employees across various global...
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Technical Service Desk Analyst
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IT Service Desk Specialist
3 weeks ago
Chester, Cheshire, United Kingdom Planet Pharma Full timeJob Title: IT Service Desk SpecialistWe are seeking an experienced Service Desk Specialist with native German language skills to join our team at Planet Pharma.Job Summary:The successful candidate will be responsible for providing technical support and assistance to employees across various global divisions, primarily in German. This role requires a strong...
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Technical Service Desk Analyst
2 weeks ago
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Technical Service Desk Analyst
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Chester, Cheshire, United Kingdom Proclinical Staffing Full timeProclinical Staffing is seeking a Technical Service Desk Analyst with strong German language skills to join our team. In this role, you will provide technical support to our global employee base, primarily focusing on the EMEA region.You will be responsible for handling initial client contact, troubleshooting and resolving IT/application issues, and...
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IT Help Desk Professional
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Chester, Cheshire, United Kingdom Hobson Prior Full timeAbout the RoleWe are looking for an experienced Technical Support Specialist to provide IT support to our global workforce.The ideal candidate will have a minimum of a High School Diploma or Bachelor's Degree and a basic understanding of ITIL and ITSM frameworks.Previous experience working in a technical support role is required, and fluency in German is...