Help Desk Technical Expert

4 days ago


Chester, Cheshire, United Kingdom Adecco UK LTD Full time

Adecco UK LTD seeks a skilled Help Desk Technical Expert to join their team as a Service Desk Engineer.

Job Overview

In this critical role, you will play a key part in providing first-line support to internal employees via voice and chat channels, ensuring the delivery of exceptional customer service.

Key Responsibilities
  • Effectively manage multiple live chats simultaneously, ensuring core metrics for operations and quality are met
  • Basic troubleshooting of Microsoft applications and proprietary systems via phone/chat
  • Collaborate with peers and subject matter experts to continuously expand your skills and knowledge within IT
Requirements

To succeed in this role, you should possess:

  • Excellent customer care skills
  • Experience in a technology call centre and/or customer service role
  • Proficiency in relevant software applications, including Windows 10/11, MS Office suite, Office 365, SharePoint, Skype, Citrix, VPN, and Cisco AnyConnect
Salary and Benefits

We offer a highly competitive salary, estimated to be around £35,000-£40,000 per annum, depending on location and experience. This role provides an excellent opportunity to work with a prominent player in the investment banking industry and contribute to their 24/7 Global Service Desk.



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