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Store Manager
2 months ago
We are seeking a highly skilled and experienced Store Manager to join our team at Reiss in Heathrow, Terminal 2. As a Store Manager, you will be responsible for ensuring the store achieves its targets, delivers results with commercial and operational excellence, and provides an exceptional customer experience.
Key Responsibilities- Plan and implement long-term store goals and strategies to drive business growth and profitability.
- Manage the overall store operations, including stock levels, inventory management, and visual merchandising.
- Lead and motivate the store team to deliver exceptional customer service, ensuring a personalized and tailored experience for every customer.
- Manage and control stock levels, making key decisions to minimize loss and maximize sales.
- Ensure that promotions, sales, and merchandising instructions are carried out to expected standards, driving sales and revenue growth.
- Recruit, retain, and develop talent within the store team, ensuring a high-performing and motivated team.
- Conduct regular performance reviews and probation reviews to ensure team members are meeting expectations.
- Previous retail management experience in a similar size operation, with a proven track record of increasing overall business performance.
- A passion for premium or luxury product, with excellent commercial product management skills.
- Ability to flex between customer service, operational, technical, and visual elements of the role, with a focus on delivering exceptional customer experiences.
- Confidence working under pressure and thriving in a fast-paced retail environment.
- Self-motivated, focused, and driven to achieve team and individual goals, with excellent leadership and people management skills.
- Good written and verbal communication skills, with the ability to communicate effectively with the store team, customers, and other stakeholders.
- Seasonal business wear allowance.
- Generous employee discount.
- Rewarding bonus and commission structures.
- Wellbeing and financial support through our Employee Assistance Programme.
- Fully funded health support through our medical cash plan.
- Fitness discounts.
- Family-friendly policies, including enhanced parental pay.
- 25 days annual leave.
- Employee referral scheme.
- A bespoke training programme.