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Store Manager

2 months ago


Longford, Telford and Wrekin, United Kingdom REISS Full time
About the Role

We are seeking a highly skilled and experienced Store Manager to join our team at Reiss in Heathrow, Terminal 2. As a Store Manager, you will be responsible for ensuring the store achieves its targets, delivers results with commercial and operational excellence, and provides an exceptional customer experience.

Key Responsibilities
  • Plan and implement long-term store goals and strategies to drive business growth and profitability.
  • Manage the overall store operations, including stock levels, inventory management, and visual merchandising.
  • Lead and motivate the store team to deliver exceptional customer service, ensuring a personalized and tailored experience for every customer.
  • Manage and control stock levels, making key decisions to minimize loss and maximize sales.
  • Ensure that promotions, sales, and merchandising instructions are carried out to expected standards, driving sales and revenue growth.
  • Recruit, retain, and develop talent within the store team, ensuring a high-performing and motivated team.
  • Conduct regular performance reviews and probation reviews to ensure team members are meeting expectations.
Requirements
  • Previous retail management experience in a similar size operation, with a proven track record of increasing overall business performance.
  • A passion for premium or luxury product, with excellent commercial product management skills.
  • Ability to flex between customer service, operational, technical, and visual elements of the role, with a focus on delivering exceptional customer experiences.
  • Confidence working under pressure and thriving in a fast-paced retail environment.
  • Self-motivated, focused, and driven to achieve team and individual goals, with excellent leadership and people management skills.
  • Good written and verbal communication skills, with the ability to communicate effectively with the store team, customers, and other stakeholders.
What We Offer
  • Seasonal business wear allowance.
  • Generous employee discount.
  • Rewarding bonus and commission structures.
  • Wellbeing and financial support through our Employee Assistance Programme.
  • Fully funded health support through our medical cash plan.
  • Fitness discounts.
  • Family-friendly policies, including enhanced parental pay.
  • 25 days annual leave.
  • Employee referral scheme.
  • A bespoke training programme.