Receptionist

2 weeks ago

Stalybridge, Tameside, United Kingdom Gtd Healthcare Full time
Job Title: Receptionist

We are seeking a highly organized and customer-focused Receptionist to join our team at GTD Healthcare. As a Receptionist, you will be the first point of contact for patients and visitors, providing a warm and welcoming experience.

Key Responsibilities:
  • Welcome and receive patients and visitors, ensuring a smooth and efficient experience.
  • Process requests for appointments, visits, and telephone consultations, ensuring accurate recording of details.
  • Project a positive and friendly image to patients and visitors, either in person or on the telephone.
  • Complete new registration procedures and ensure accurate recording of details.
  • Receive and make telephone calls, diverting calls and taking messages as required.
  • Action repeat prescription requests and ensure they are ready for collection by the patient within 48 hours.
  • Provide test results to patients on advice from the GP or Nurse.
  • Accept payment and issue receipts for private services.
  • Facilitate effective communication between patients, staff, secondary care, and other associated healthcare agencies.
Requirements:
  • Good standard of secondary education.
  • Demonstrable commitment to professional development.
  • Excellent organizational skills.
  • Excellent communication skills, verbal and written.
  • Excellent customer service skills.
  • Polite, pleasant, and professional interpersonal manner, both on the telephone and in person.
  • Able to work effectively as part of a team.
  • Able to work on own initiative and problem-solve within own area of work.
  • An understanding, acceptance, and adherence to the need for strict confidentiality.
  • Able to work without direct supervision and determine own work priorities.
  • Able to work under pressure.
  • Able to liaise effectively with a range of individuals/services within the Practice, within GTD Healthcare, and externally.
  • Good standard of IT/word processing skills.
  • Able to maintain an accurate and thorough approach to work.
  • Able to work to set standards, policies, and procedures.
  • Interest and aptitude for learning new skills.
  • Willingness to actively engage in appraisal, personal development, and training.
  • Awareness of diversity issues and able to work in a non-discriminatory manner.
  • Flexible approach to undertaking a wide variety of tasks.
  • Flexible approach to working hours, willingness to work anti-social hours, shifts, cover at other Practices, etc.
About Us:

At GTD Healthcare, we believe we do things differently. Our not-for-profit ethos, with a drive to innovate care, offers patients the best experience possible and a unique opportunity to transform services.

We are keen to develop and support staff to excel their career aspirations while making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values-driven organization and are passionate about providing the best possible healthcare for our patients.

Benefits Package:
  • Working for a values-driven organization.
  • Real living wage employer.
  • Access to Wagestream, which provides flexible and on-demand access to stream your pay during the month, in real-time, when picking up extra shifts.
  • 30 days annual leave, rising to 32 after five years of continuous service.
  • Flexible pension benefits, including the NHS pension scheme.
  • Flexible working hours and policies.
  • Family-friendly and carer policies.
  • Opportunities to apply for innovation and quality awards.
  • Access to GTD Healthcare's wellbeing initiatives, which offer a wide range of tools and resources.
  • GTD Healthcare social and fun activities.
  • Cycle to work scheme.

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