Receptionist

2 weeks ago

Stalybridge, Tameside, United Kingdom Gtd Healthcare Full time

About the Role

Gtd Healthcare is seeking a highly organized and customer-focused Receptionist to join our team at Millbrook Medical Practice. As a Receptionist, you will be the first point of contact for patients and visitors, providing a warm and welcoming experience.

Key Responsibilities

  • Welcome and receive all patients and visitors to the Practice, ensuring a positive and friendly image is projected.
  • Assist and direct patients to the appropriate healthcare professional/service, ensuring all calls are directed to the correct person.
  • Process all requests for appointments, visits, and telephone consultation/triage, ensuring accurate recording of details at all times.
  • Complete new registration procedures and ensure accurate recording of details at all times.
  • Receive and make telephone calls as required, diverting calls and taking messages with accuracy and prompt delivery.
  • Action repeat prescription requests and ensure they are ready for collection by the patient within 48 hours.
  • Provide test results to patients on advice from the GP or Nurse.
  • Accept payment and issue receipts for private services.
  • Facilitate effective communication between patients, members of the primary healthcare team, secondary care, and other associated healthcare agencies.
  • Act as a chaperone for general examinations if requested following appropriate training.
  • Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behavior or those whose illness/condition worsens while waiting to be seen.
  • Deal with general enquiries and explain procedures as requested.

About Us

Gtd Healthcare is a values-driven organization that puts our people at the heart of everything we do. We are passionate about providing the best possible healthcare for our patients and are committed to developing and supporting our staff to excel in their careers.

Benefits Package

  • We offer a competitive salary and benefits package, including access to Wagestream, flexible working hours, and a range of wellbeing initiatives.
  • We are a Real Living Wage employer and offer a range of training and development opportunities.
  • We have a flexible pension scheme and offer a range of family-friendly and carer policies.

Requirements

  • Good standard of secondary education.
  • Demonstrable commitment to professional development.
  • IT/Word processing qualification desirable.
  • Experience working in a busy public reception environment.
  • Reception and clerical duties.
  • Using Microsoft applications.
  • Using a computerized booking-in system.
  • Dealing with the public/patients.
  • Working in a busy telephone answering environment.
  • Working as part of a team.

Skills and Attributes

  • Excellent organizational skills.
  • Excellent communication skills, verbal and written.
  • Excellent customer service skills.
  • Polite, pleasant, and professional interpersonal manner, both on the telephone and in person.
  • Able to work effectively as part of a team.
  • Able to work on own initiative and problem-solve within own area of work.
  • An understanding, acceptance, and adherence to the need for strict confidentiality.
  • Able to work without direct supervision and determine own work priorities.
  • Able to work under pressure.
  • Able to liaise effectively with a range of individuals/services within the Practice, within Gtd Healthcare, and externally.
  • Good standard of IT/word processing skills.
  • Able to maintain an accurate and thorough approach to work.
  • Able to work to set standards, policies, and procedures.
  • Interest and aptitude for learning new skills.
  • Willingness to actively engage in appraisal, personal development, and training.
  • Awareness of diversity issues and able to work in a non-discriminatory manner.
  • Flexible approach to undertaking a wide variety of tasks.
  • Flexible approach to working hours, willingness to work anti-social hours, shifts, cover at other Practices, etc.

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