Receptionist
2 months ago
Gtd Healthcare is a leading provider of primary and urgent care services in North West England. We are seeking a highly organized and customer-focused Receptionist to join our team at Millbrook Medical Practice.
Key Responsibilities- Welcome and receive patients and visitors to the Practice, ensuring a positive and friendly experience.
- Assist and direct patients to the appropriate healthcare professional or service, using your excellent communication skills.
- Process requests for appointments, visits, and telephone consultations, ensuring accurate recording of details.
- Project a professional image to patients and visitors, either in person or on the telephone.
- Complete new registration procedures, ensuring accurate recording of details.
- Receive and make telephone calls, diverting calls and taking messages as required.
- Action repeat prescription requests and ensure they are ready for collection by the patient within 48 hours.
- Provide test results to patients on advice from the GP or Nurse.
- Accept payment and issue receipts for private services.
- Facilitate effective communication between patients, staff, secondary care, and other associated healthcare agencies.
- Act as a chaperone for general examinations if requested.
- Maintain a general overview of the reception area and take appropriate action to manage difficult or aggressive patient behavior.
Gtd Healthcare is a values-driven organization that prioritizes patient care and staff development. We offer a range of benefits, including a real living wage, flexible working hours, and access to training and development opportunities.
Requirements- Good standard of secondary education.
- Demonstrable commitment to professional development.
- Excellent organizational and communication skills.
- Ability to work effectively as part of a team.
- Ability to work under pressure and manage multiple tasks.
- Good standard of IT/word processing skills.
- Awareness of diversity issues and ability to work in a non-discriminatory manner.
Gtd Healthcare offers a range of benefits, including:
- Real living wage employer.
- Flexible working hours and policies.
- Access to training and development opportunities.
- Family-friendly and carer policies.
- Opportunities to apply for innovation and quality awards.
- Access to gtd healthcare's wellbeing initiatives.
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